Sawyer9595
25 czerwca 2023 r.
This is a difficult review to write. The location of the Comfort Inn is really good and central to most things in Rhinelander and it is a less than 5 minute drive to Walmart to stock up on things for your room. The staff was very accommodating on check-in to allow us to get our room two hours early. We booked the king bed junior suite which was huge and exactly what we wanted. It was spotless with a tiny bit of mold around the tub (pet peeve that’s so easily resolved), but otherwise excellent. Bed was super comfortable - lots of nice, fluffy pillows. Breakfast was good, typical type fare but fresh. Now, the few things that didn’t work well for us. Our room was 225, second floor next to the two-story pool/hot tub atrium. On Sunday morning, we were greeted by a bevy of screaming children and adults enjoying the pool. The sound resonated upward and was clearly audible, even over the air conditioning unit. Even after we got up, it continued until close to check-out time. Monday and Tuesday, there was no noise and when we went down to get breakfast, the pool was unused. Second, and a huge issue, there were NO racks in the bathroom to hang towels. Nothing, no hooks, no towel bars, nothing. We try to be respectful and use our towels more than once but with nowhere to place them, it made it difficult. We resorted to taking hangers out of the closet for trousers and rehanging our used towels back in the closet. I’ve never stayed in a hotel that had no place for you to put your towels, robe, etc. within the bathroom. The ironing board was broken. When I tried to press out a few suitcase crushed shirts, the ironing board tilted sideways and the hot iron rolled off the floor. After several tries, I was able to pop it on a counter to keep it from rolling sideways. When we left for the day, I asked the front staff if we could get another one. It was delivered and left in the living room and the broken one still in the closet as well. Last, the staff was so lovely, friendly and helpful. However, when they take their break to smoke, they do so right outside the front door to the left when you walk in. It’s the same sidewalk you have to use if you have roller bags or, are coming from the major portion of the parking log. I’m allergic to cigarette smoke so held my breath walking through the area. People need breaks and I’m all for their using them in any way they feel is appropriate but perhaps this hotel could give them a place to smoke that’s away from the front door? Even with the issues, it’s a lovely place to stay and the cleanliness of the room was phenomenal. Overall, I would give them 4 stars but 5 stars for the room cleaning staff.
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