Quality Inn

They have begun a much-needed renovation to this hotel. We stayed there just 3 weeks prior and had a lovely, clean room that didn’t feel as outdated as it probably was. This visit was a much different experience. We had to make an urgent visit to Rhinelander for a family member, flew most of the day and had to drive 2.5 hours from Green Bay. Exhausted, we arrived and went to our pre-assigned room. When we got to the room, it looked okay but when we tried to lock the door, it wouldn’t lock. We tried for five minutes and realized the lock deadbolt didn’t line up with the door. When we finally got it to lock, it took us another several minutes to get the door to open – very scary if you had to get out in an emergency. Back to the front desk and explained we couldn’t stay in a room where we either couldn’t lock the deadbolt or, couldn’t open the door easily. The clerk told us she had no other rooms with a king bed and offered an “accessible room.” When I inquired about rooms on the second floor, she stated, “Oh, yes. I have one there, but you’ll have to take your luggage up the stairs.” We were fine with that so headed upstairs with all our bags. When we arrived at the room, I heard voices, and it sounded like it was coming out of the room we were just assigned. I put my ear to the door and yes, there was a couple in the room already. Thankfully they were talking (It was 10PM by that time) and not sleeping or we would have scared them and us to death. Back downstairs. The only room she could offer was an accessible room with two queen beds. I said we just needed somewhere to sleep; we were ready to collapse. The room was in terrible condition, the microwave didn’t work, the roll-in shower had a shower curtain about 3-4 inches from the bottom of the floor and each time you took a shower, you would flood the bathroom. We had to put down several towels to catch the water. We will be coming back in December and have decided to go to a different hotel which is a shame. We do like the location and have good experiences in the past but this one was definitely sub-standard.

We have stayed at Quality Inn before in various locations and also this one BUT !!!! - when you pull into a town late in the night you take what you can find. The room was musty and damp smelling from the get go, the bed was ok and I always bring my own pillow. But in the morning things look like seriously - the a/c vent is filthy, the window tracks haven't been cleaned in years, the row of dust along the walls, broken towel bars and the mold in the shower. SERIOUSLY - where's the health inspector. The lady doing the breakfast area was pleasant and was the only person of staff that I saw. The food was good considering. The outside parking lot was full of sand from last winter and the landscaping was like 100 yrs old. There's a sign they are doing renovations but didn't see any of that.

A clean comfortable room that accepted our pups. We requested an accessible room upon arrival and altho the hotel was fully booked, the host switched us to accommodate our request. He also gave us a bit of a discount. A nice breakfast was included. The weather was record breaking heat, and the AC was flawless. Comfy beds and linens.

I gave this hotel an poor instead of terrible, only because our room was very nice. Recently redone with new mattresses that were very comfortable. All public areas outside the front of hotel were so filthy. The pool had a ladder and not steps so very difficult for old people to get out. The hot tub was permanently shut down with no water which we were not informed about. Pool area filthy with tiles missing around the pool. Also the water in the pool was cold. We would not have stayed here had we known the condition of the pool area as this is important to us. We had to clean the top of the washer before using. They were doing renovations so hopefully the pool and hot tub are in the plans. Cleaning staff did not knock but opened the door while we were still in the room.

Buyer beware! Stayed at the Rhinelander Quality Inn for four nights and five days. Filthy entrance into the hotel and never touched by staff during our stay. Phone in the room did not work. Room smelled like a damp basement. The hot tub is permanently closed. The ice machine was out of order. Bugs in the bathroom. Had to use a shoulder to open the room door. There is no elevator. I could say more but they say a picture is worth a thousand words so look at the pictures. Paid $150.00 a night. The last nights we will ever stay at a Quality Inn. The owner/manager of this hotel has no standards. I can only imagine what a dump his own home is like. The only good thing I can say is that they serve excellent coffee.

The hotel needs a renovation!! The rooms are old and beds very uncomfortable. They are still using bedspreads. The furniture was full of stains. The hallways have very old carpet. The cement sidewalks are all chipped and hazardous. The parking lot is horrible, it is like driving on a roller coaster. When we checked in the front desk clerk was very nice but there was an older women with two huge hairy dogs sitting in the lobby that kept yelling orders to the desk clerk. It was very unprofessional and I felt bad for the person helping us. She was doing just fine without the rude yelling. Trust me, find a different hotel.

Don't let the pictures fool you. Waste no time booking a stay at this hotel. They should be ashamed to continue to leave the word Quality on their sign. It should just read 'Inn', not Quality Inn. This property is extremely dated and a terrible value for the money paid. The property is currently under construction presumably to complete a desperately needed update. Unfortunately we were not made aware of this until we arrived. We arrived to find that the hot tub was not operational even though it was still listed as an amenity on the website. The ice machine closest to our room was also out of order. The tile in our shower area was also stained and brown. The breakfast selections were mediocre at best and the coffee was terrible. Our group ate breakfast across the street at the Rhinelander Family Restaurant both days of our stay. While sitting around in the evening with friends, I discovered that we paid significantly more for our room than they did. When I brought this to the attention of the General Manager, he refused to make any adjustments. He did however adjust the rate for another one of our friends who complained about her rate. Pretty poor customer service in my opinion given the condition of the property. I will be returning to this area in the future, but will definitely not be considering this property. There are several other hotels in the area, so I recommend that you check them out instead of staying here.

I don't understand how this hotel has the rating it does currently. I know every business is suffering with staffing shortages, but even if this hotel had an army working for it, there is nothing to be done short of burning this hotel down and starting over. I don't think this hotel has seen an update or remodel EVER, and that includes the mattress pads. Check them if you dare.

Stayed 2 nights visiting family in the area. Room was clean, quiet and close to pool. Carpets could use a cleaning both in rooms and hallways. Hallway lights are very dim except the ones up by the lobby. Food in the morning was very good-potatoes, ham one day sausage the other, eggs, yogurt, waffles, assortment of breads + more. Staff very pleasant. Hot tub caused me to itch-very strong chlorine smell. Hallway #2 door-very dirty and smelled bad. (Needs a through cleaning and freshened up. #2 door not secured-anyone could come in. Not sure about #1 door.