Hilton Garden Inn Dallas/Richardson

Daughter has a cheer competition

Our stay was delightful. The only challenge we had was that the floors seemed so hollow so EVERY step above us could be heard. It didn't last long so we didn't see the need to complain about it. Check-in was a breeze and the agent was super friendly and kind. Same with check-out. I would definitely recommend this hotel and would be back again whenever I visit Dallas.

I liked staying here. The only issue that I had seems to be a problem nearly everywhere I stay. The coffee in the room. I stayed two nights and was told on the second night that they were out of regular coffee pods. I only had one in my room on the first night. I am packing my own going forward and it saved me at my stay last night. It may seem petty to some, but it is part of what is available innthe room so I expext it.

I booked a king suite but was told all that was available was a regular room with two queens.

Please reconsider staying at this hotel: 1. Late arrival, was greeted by a man, who clearly HATES his job. Didn't explain anything about the hotel, and when I asked about breakfast, he goes "I'm getting to that, just relax and breath"..... was very demeaning, and gave me key and that was it. The first night was rough, bed was so FIRM, I woke up with back pain. 2. Showered and sat in the handicap chair which is what its intent is for, and the entire seat collapsed. I could have been injured! The blinds also didn't work, and had to have maintenance come and fix it and they ended up giving us another room, so had to move everything over. 3. We weren't told that we had to REQUEST room service, since the front desk guy upon check in pushed me away so quickly to get me away from him, had no clue and threw all the towels on the floor, only to learn that it's too late to have the room cleaned. Luckily I was able to request some clean towels at least. Later found the little writing on the keycard piece of paper that says you have to request it, but would have been nice to have been told upon check in as I missed it completely. So heads up to others! 4. There is no complimentary breakfast. $15 breakfast Buffett with rotten pastries they’re feeding people! Total health hazard!

The pool was not very sanitary. The service from check in to check out was the worse. Also, we were given coupons for breakfast times until 11am and the staff does not honor it and were very unfriendly and dismissive. No pleasant interactions at all at any point in time.

The ability to check-in & use a digital key from your smart phone & through the app was the BEST decision ever.

One of my favorite locations to stay at. The service and amenities are top tier and very convenient

Domestic assault all night long the room next to us. There is a $75 pet charge that is not shown. $35 parking charge for just parking at the hotel. I received a random $58 charge in the middle of the night to my card and they cannot tell me where that is from. All these charges are not included in the room.