Casablanca Resort

Big room but uncomfortable bed sofa and chairs wifi is the worst I have ever had I had to work from the lobby No water given can’t drink the tap water

A hotel that is beautifully right on the beach. Its a little tired but the staff does a good job. Rooms are basic and bedding (as often in Mexico) is minimal. But staff brought us extra pillows and blankets on request. Breakfast is included and very good. Unfortunately no activities at all in the hotel. No bar etc. (there is a swim up bar in the pool but it is on the shadow side and just a bit to cold to hang out at) This is a typical "seniors" place with many returning guests. You better be 70+ to fit in :)

If there was a 3 1/2 I would give it that. Front Desk staff was very good. Included Breakfast had lots to offer. All staff did a very good job and worked very hard. Kitchen staff and maintenance etc were very good and very nice. Location is perfect. Great view on our 3rd floor room, the second floor room we were moved to had no view due to a tree in front of the deck. The kitchen could be updated considering we paid 175 cad per night. I didn’t give it full stars for a few reasons. Refrigerator needed to be replaced in both rooms we stayed in which was bit of an inconvenience. They need to only use the ones that work please.. i had the same broken white little fridge in the first room and also in the one we we moved to for the remainder of the holiday. Think they put that little leaking white fridge in every room of their not regular visitors for some reason? I had to throw some of my food away..which was disappointing. another issue was that i was overcharged for my room. I had my Mom come and stay with us for 3 days, was charged for the full week. Returned her card and let them know the moment she left. Have messaged them twice and have not received my refund or response in this matter. There were not enough chairs or loungers. There was a sewer smell coming from the sink area on my second floor room. I would stay here again if i receive a response to the overcharge on the room and if I was given a room with a working fridge on a higher floor. Otherwise, i will sadly have to try another place next year. I wish my experience at Casablanca had been a better one.

Stayed for 1 night while traveling through with my family. Check-in guy was nice and got our room in before check in (about 1 hour early). Suite was amazing! Clean!!!!! The view from balcony was poolside & beachside. Pool is noted as biggest pool in the city. Pool included barside & option included to pay upfront or charge room. Room included 2 beds. Stay included breakfast, it was outside so it was chilly. Food options were minimal. I did want to note that during checkin they are supposed to also provide you your pool towels. Check-in guy did not, so when I went to get them for our family, the female receptionist was very rude about giving towels even though we all had our bracelet on from check in (they remove ur bracelet at checkout). Then while going up the elevator after being in the pool, our key did not want to work (room key is also elevator key). The same female receptionist again was hesitant to assist and wanted proof of our stay, even though she gave me towels before my family went in the pool. Luckily another worker(possibly maintenance team) was walking by and stated he saw us during check in and he was the one who helped us with a new key. Overall stay was great, right off the beach and walking distance (about 2 blocks) to main streets where there is night clubs, restaurants, vendors.

The beds aren’t very comfortable and they only have a sheet it would be nice to have a light blanket. Staff is amazing tho and the property is very clean close to some great restaurants and main downtown.

We went downstairs to ask for additional towels they said they would bring them to our room they were never brought. Front desk lady was rude

I liked that all the staff was very polite and attentive to our needs. Very clean comforter and with all the necessary items on hand.

Customer service was just ok. When I arrived and checked in they only had one room ready. Afterwards just to get pool towels I waited like 10 mins just to get some towels. The people at the desk don’t ask the guest in line what they need or say we will be right with you. The linen in the room is worn out as well as the towels. The bed sheet and towels look disgusting. Don’t like that if the kitchen is used you have to clean afterwards or I would get charged for it. That is why you have house keeping for. I’m not on vacation to clean. I really like the service of having a spot on the beach with chairs. That was great! No issues there.

Love it clean, confortable, the food was good ,would like more choices the host and waiter's inrexelent