Premier Inn Manchester Airport (M56/J6) Runger Lane North

Great hotel, value for money, good restaurant and bar , definitely staying again later this year

Was my first time at Premier Inn and i was pleasantly surprised with the whole experience. Since there are two hotels on site, I wasn’t sure which ones i was to be in so my Uber driver had to wait while i went inside the hotel. I walked right past the reception desk ( easy to miss bc its so small) and went to kiosk but wasn’t being successfully with it. So teh employee at teh reception desk came over and asked if her could help and checked me in in a heartbeat, allowing me to dismiss the Uber driver. Then the same employee not only helped me with my luggage, but took it up in the elevator for me, and the whole time he explained the amenities of the hotel. Once we reached my room, he continued to show me how the key and electricity works, etc. He also arranged for my airport shuttle in the morning. I’m sorry I can’t remember his name but he was excellent on customer service!!! The room was large and clean as was the bathroom. The TV automatically turned itself on and I had a hard time finding how to turn it off- no instructions or remote, etc. Although I didn’t use the coffee supplies, the fact that you had liquid milk/creamer for the coffee was a pleasant surprise. My only complaint was that the bed was too soft and the pillows too hard. I also could have I used a blanket and top sheet but turned on the heat instead to be comfortable. I did not use the restaurant or order any room service.

Stayed prior to a holiday. On on arrival their systems were down so could not have a drink at the bar. They would not allow a bar tab so we could pay at the end. Nor would they let us have a meal as we had not prepaid. Sent us over the road to their sister hotel. They had issues with their bar as the beer delivery system wasn't working right. Ended up going back to the North hotel when systems rectified but then found their grills in kitchen not working so only half of menu available. Staff were apologetic but management appeared uninterested. Not an ideal experience or one I wish to repeat.