I booked this Novotel based on the proximity to RioCentro where Web Summit took place. It had excellent TripAdvisor reviews too. Unfortunately, very basic hotel, with less than exciting location in the area of Rio that is not good either. The service was quite indifferent too, my Platinum status wasn't even acknowledged, I was told that the water in the room wasn't free either. I always get water bottles and Platinum amenity. The only bright spot was front desk representative Beatrice who tried hard to make our stay pleasant. The cost was reasonable too.The room looked old and dated, with mildew and mold, and it smelled of smoke. The room keys didn't work on several occasions. The breakfast was barely edible. All in all, I won't stay there again, and don't recommend this hoteL. Stayed in many Novotel hotels in the world, much better experience. Also, stayed in 2 other Accor hotels in Rio: Fairmont and Mercure, much better experience too. This hotel is listed as #1 hotel in Rio on Trip Advisor, this is straight up lie, alas! Not sure whether it is based on "old" experiences and stays, or made up reviews.
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