Vila Galé Rio de Janeiro

We booked two rooms with the hotel: a junior suite and a standard. The suite was very spacious and opened up to the street. The windows did a good job of blocking sound so the street didn’t disturb our sleep at night. They had a parking garage that charges R$33 per day and was able to accommodate our Jeep Commander. What is warranting this poor review was the hotel staff. Upon check-in they had informed us that one of our rooms wasn’t paid for even though i had already been charged by the booking agency. He said that we had opted for pay later and they hadn’t received the payment from the booking agency. I told them that my card had been charged by the booking agency but he insisted that it was likely a hold on the card to secure the room. I’d suggested to call the booking agency but he insisted that it wouldn’t be necessary (he didn’t seem worried so I assumed he had experience with this). Come to find that I was charged twice for this room and the booking agency has been trying to get in contact with the hotel for over a week with no response. This seems like FRAUD. The second issue. Upon checkout of our suite, the lady checking us out requested a gratuity payment for the included breakfast… she estimated that based on the value of their breakfast that the suggested 10% gratuity would come out to R$180 per person. That would make their self-service breakfast be valued hire than Michelin restaurants in the area. She tried to ask the other party that was traveling with us but when I came closer she gave up. I’m wondering if this is hotel policy or if the staff at this hotel are actually running scams from the front desk. I am still trying to get a hold of them about the double charge.

Very friendly staff, nice hotel. I booked a suite for one night, the room was clean although it could use some refurbishing. One window didn't lock, so the noise from the street was constant. Located in a street with some stores, but not an area where you feel safe walking around. No toiletries included apart from s soap and shower gel/shampoo. Coffee machine in the bedroom with 2 coffee pods. I couldn't see a menu anywhere, assumed these were complimentary, as in most hotels where you rent a suite. I was surprised to be charged 1.5 USD per capsule on checkout, and that there was a QR code informing me of this in the room. I couldn't find it anywhere though. All in all, great staff, but there is definitely a much better price to service/location ratio than this hotel in Rio

Nos gostamos bastante. É bonito, bem localizado, bom café da manhã, agradável, funcionários solícitos, ótimo custo benefício. O único ponto negativo é que a cortina do nosso quarto estava um pouco suja, a do restaurante de café da manhã tbm. Foi tudo perfeito, mas se alguém se atentar aos detalhes será melhor ainda.

Tive uma excelente estadia. Escolhi pela arquitetura diferenciada. A chegada foi um pouco atribulada devido a um grupo grande, mas a equipe foi propositiva na organização. As equipes são muito profissionais e acolhedoras. A piscina é um espetáculo à parte. Os quartos são confortáveis. Recomendo.

Gente, Vila Galé Rio de Janeiro, é simplesmente fantástico. Pessoa da Recepção, camareira, garçom…. Atendimento ímpar. Check-in demorado, devido ao excesso de burocracias, em contrapartida o check-out foi super rápido. Indico a todos. Localização do hotel é insegura para sair à noite andando pela rua, porém, como usei Uber/99 para locomoção foi super tranquilo. Acesso fácil aos principais pontos turístico do Rio de Janeiro.

Excelente acomodação, ótimo atendimento, limpeza e café da manhã. Super recomendo, custo benefício.

Ótima localização para explorar a Lapa e o centro do Rio de Janeiro. O apartamento é muito agradável. As camas são confortáveis e a limpeza é ótima. O restauranteboferece refeições de qualidade com.preco.justo. O deque da piscina oferece um ambiente perfeito.para relaxamento e entretenimento com música de qualidade , mas tem tem um problema de vazamento de água nos boxes de banho Essa foi a minha terceira hospedagem nessa propriedade nesse ano o mesmo problema aconteceu nas três vezes, nos três apartamentos diferentes. Apesar do problema, eu recomendo o Vila Galé da Lapa, no Rio de Janeiro, para os meus amigos.

A piscina é um show.O café da manhã é médio e o Spá não funciona bem! O quarto é limpo e confortável.

O hotel é ótimo! Nem parece que estamos no meio da Lapa! Amamos!