Worst facility and unreasonable service.
The air conditioner in our room did not work property and it was very hot and humid inside. We asked the reception to change the room, but they declined due to the availability issue. They asked us to come back next morning. As a result we didn't sleep at all on that night.
Next morning the reception declined our request again, saying they needed more time to clean up rooms. As a result we ended up waiting until 14:00 without sleeping.
In the new room we couldn't sleep much due to the noise by neighbor guests. It was 02:30AM. We called the reception and asked them to communicate the problem to the guest, they agreed to call the guest. but phone never rang and the noise didn't stop until 04:00AM.
The worst hotel experience ever.
Can't believe this is 4 starred hotel.
Przetłumacz