Mercure Manchester Norton Grange Hotel & Spa

Hotel was nice . Said 24 hour bar and it wasn't said 24 hour room service and it wasnt ringing though to get room service was a farce. No one answered for ages. Bar closed early like ghost town from 7pm in the hotel

Rooms are all different, sometimes you gonna get water and shower gel , sometimes you won’t. Not consistent

I need a VAT receipt but the property don’t seem to be providing me with one I’ve asked twice at the desk and about to call for the second time. Not what I need from a business trip so will find an alternative location in the future

Was too noisy , loud music from hotel events room , couldn’t sleep , made complaint to reception but unfortunately did nothing about it , also had no soap no shampoo in my room also been reported to reception and didn’t show up

Stayed here a number of times and feel the hotel is declining each time we visit. Please check before booking if they have an events on as it can be very noisy at night. We were lucky our room was nearer the spa so it didn't effect us much. The rooms are a little dates and our shower was broken. We hadn't booked breakfast as we thought this was expensive so we opted for the bar menu, when we went to order in the morning we was told we couldn't have anything as we haven't bought the full breakfast! Even though if we order on room service we could have order just a sausage roll for £4.50. The spa area is lovely and relaxing. The areas were kept clean and there's lots of facilities to try in the thermal suite.

Staff super helpful, nothing was too difficult for them. Excellent room amenities. Fabulous spa.

The hotel would be better as a care home for elderly. Not children friendly as there many restricted activities for kids. The staff attitude was below bad. They don’t recognise guests and they are rude. Still yet to receive pre authorised £100 2 weeks after check out. Several calls and emails on this but staff appear clueless. I need to mention that they keep debiting our card account after check out without our consent. The receptionist who checked us in and took our card for pre approval did not remember the refund on check out until we asked. The facility is archaic and poor . Not a pleasant experience. The breakfast is 5/10

I'll only rate it as average because it was overpriced and fell below my expectations However, it's a good hotel with amenities, just does not meet the value for money in comparison with others.

Stayed 2 nights over weekend. Not told until after paying that they host busy events on weekends with loud live music until 1am. Friday night was unpleasant but on Saturday night there were two parties meaning the whole hotel was heaving with rowdy drunk and noisy people. The music and DJ on mic was unbearable in the hotel room, despite the tv on loud. One of us is autistic and suffering from burn out. We messaged ahead for a quiet room but we’re still above one of the event rooms. Anywhere looking at the floor plans, these events consume the whole hotel. We paid nearly £300 for a quiet spa chilled weekend to recharge and were unable to relax or sleep, returning shattered. When live events are on, the hotel also stops serving food between 7-9pm meaning we had to go out both nights. There is a notice on the reception desk telling you these details and asking not to complain to management as no refunds or complaints will be heard by them on this basis. Fair had we been told before booking, but would not have booked had we known! Breakfast superb, spa/gym/pool very lovely. Hotel generally needs a good update and some care globally.