Vickie
20 września 2023 r.
The hotel was NOT very close to Mayo. It is the "new" hotel whereas the "older" hotel is the one just two blocks from the Clinic. This is not clear on the website for *******. We loved the hotel though as it was perfectly clean and beautiful. The breakfast was excellent with several egg/omelet dishes, bacon, cereals, oatmeal and toppings, muffins, fresh waffles, fruits, juices, coffee. Parking was included. Two restaurants were just across the parking lot, one Chinese noodle restaurant and a very, very noisy Buffalo Wild Wings.
We ended up having our Mayo appointments moved, so we were able to go home after our first day. The hotel manager said that it would not be a problem to have our room credited for the second night for which we had reservations. However, when she saw that we had booked through *******, she apologized and told us the ******* policy of NO refunds.
Next time, we will stay at this Residence Inn, but we will book the reservation directly since medical stays often do have unexpected changes and we would have appreciated a refund for the second night that we ended up not needing.
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