Starfish St Lucia

Had a great time, the people were nice. It seemed that sometimes things closed early like the pool and water sport rentals, but I count that as my own bad luck. Still, I wish they would stick to schedules and promises. They send their towels out for cleaning service, so they are constantly out of beach towels, sometimes even bath towels in the rooms. So, just like with overhead bins in planes there and back, get there early to claim them. Keep your beach towels for a day or three and get them early in the morning. The all-inclusive was great, drinks and food almost all waking hours, it was surprisingly tasty and with a variety. Stay away from that orange sauce they always have at the buffet, it is so hot it could kill some people that don't like spicy food!

A small, beautiful, well kept resort. Food was very good quality but extremely limited choices. Very few food choices maybe 5 dinner options at the whole buffet and food ran out quickly. The hours for dining are also limited. But the food they did have tasted very good. A la cart was a waste of an evening. Waited almost 2 hours for our meals. The strawberry daiquiris were delicious but the staffing at the pool bar was terrible. Long waits. Sometimes only 1 bar tender in the afternoon. They tried their best but couldn’t keep up with demand. The evenings were underwhelming. Most nights there was a live musician until 9:30. There was one fun night with a fire dancing group. After 9:30 there is absolutely nothing to do on the resort. The resort is extremely quiet and the majority of guests were above 70 years old. The resort has a lot of potential but is far from meeting it. The price is very high for what you get. We will definitely not be visiting this resort again.

the long wait to be seated for dining, not a lot of variety to choose from the staff were very horrible with attitude from the front desk right through to waiting staff

The staff in that so called hotel is terrible. Uneducated, noisy, unprofessional, rude, e.t.c. We were forced to pay for our laundry. Where in the world guests have to pay for laundry??? We asked the front desk personnel if the hotel could do our laundry on Friday because we were leaving on Sunday and they told us the clothes will be cleaned on Saturday morning, but noooooo, they brought us our clothes back on Sunday...a few hours before our departure. The so called hotel has a big pack of stray cats all over the place. The cats have not received any veterinarian services in their entire life. Non of them are neutered and they have lice. The noisy is intolerable. They play loud music at any time. The housekeepers don't clean properly. They cut the water supply at times. The service in the "restaurant" is chaotic and slow. They seem to be understaffed and the employees they have lack of any hospitality skills. In addition to all of that, they didn't give us the room we paid for. Instead they gave us a room with the balcony door that didn't close. I do NOT recommend that "hotel" to anyone.

Service was slow check in was really bad didn’t live up to all inclusive expectations because they never had anything just really slow moving staff and rooms are out dated good location need better service

Was very nice but could have more food selections. And more things to do on the property.

We enjoyed our stay at starfish. A few things to consider if you plan on booking: 1. This truly is a 3 star resort. 2. The rooms and common areas were kept clean 3. The rooms need updating, they are very plain. Our room had a slider with a walkout patio about 20ft from the beach. 4. Bars dont have great options and can be slow to serve. They are also open at odd times. 5. Breakfast was fine, but the food generally wasnt great. We ate out most meals. 6. The location is great. Walking distance to many restaurants and the beach is beautiful. Overall, it was a good experience, but if your looking for a "sandals" type hotel, this isnt it. We would stay again, if there was an option for just the room or a euro meal plan.

I like the convenience of walking from resort to restaurants. House keeping was friendly. Those are the ONLY positive things about this resort!! Negatives are the following: Crystal the desk attendant was extremely rude and acted like it was an inconvenience every time you asked her a question. One example was she gave us an adapter snd I could not plug in my phone so I took it to her to see what the issue was. I did not use enough force. It was hard to push. She took it snd pushed it in and just walked away ! I tried to say thanks but she ignored me. I asked for towels a and face cloths. I NEVER got them! At checkout , she could not find our paperwork! We waited for ever, she walked away with no comment. Finally I returned and she said I needed my receipt for the adapter. I did not have it. She said with it I would not get my deposit! I spoke to a gentleman at the desk and told him everything I experienced. He contacted the manager and she respectfully took down my information. The bar was very slow because they only had one area open at a time. They had a bucket of water they put the plastic drinks in to wash. Disgusting ! Pool was clean, but dangerous aground the rim to enter. Most chairs were broken not enough chairs around pool or beach area. Often, no beach towels were available . Staff rude, neglected customers in dining area. Most mornings I had to go without coffee snd had to search for silverware and napkins. Expired milk! September dates in November!

Didnt like staff attitude, facil I ties old and run down. Did not recieve what was requested with no apology.