Dominic
4 września 2023 r.
Overall the stay was good, not great. The room was clean and well maintained, the staff at breakfast and concierge were nice (shout out to Alessandro).
The rooftop bar was underwhelming. We went up for food our first night, of 4, and never went back. The manager, Dario, made a poor impression on my wife and I. When we asked to be seated he wanted to know what we would order before showing us a table or a menu. It felt that we were a nusinace to him. He then proceeded to forget our food orders twice, and my drink order 3 times (took 30 minites for a glass of wine). Because of the poor welcome we received, we kept it light by ordering a cacio e pepe and lobster stuffed ravioli. Both missed the mark, not sure how the other food would stand up, but having compared similar meals out on the town we got better food and better bang for our buck.
The location is a bit of a walk away from most attractions and not much immediately around (bars or convenience stores are 15 min walk). Fine for us, but an issue if you or a loved one is not used to walking a lot.
Lastly, there is a one water filter on the first floor and only one still water for purchase in the mini bar. We would like to see a filter on each floor or water refilled daily for each guest.
All that said, other than the poor service at the rooftop bar, I think this 4 star hotel is trying hard and doing fairly well.
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