Pierre & Vacances Residence Premium Julia Augusta

I loved this place, it has everything you need kitchen, stove, dishwasher, plates, cups, utensils, pans etc everything was super clean, the room is pretty big looks like one bedroom apar**ent, I loved the balcony, everything was very well distributed everything was excellent, a big plus is the supermarket right next to the hotel, also the bus and train station are very close, another plus is Anáis the receptionist she was very helpful and courteous, I really recommend this place if you want to have a great stay.

After 8 days I am still waiting for my 300 euro deposit. This was supposed to be re funded on check out. After numerous calls and emails through *********** to hotel not 1 reply from hotel and my 300 euros has not been given back and no reason why. The accommodation is good but I just need my deposit back to book another hotel please.

The apar**ents are spacious with plenty of storage, nice well appointed kitchens with Electrolux appliances (great sized refrigerator). The patio is spacious and a great area to enjoy meals/cocktails. There is plenty of glassware and dinnerware provided and cleaning materials. The property is very close to the sea (note that the beach is rocky and water shoes are recommended), shopping, and restaurants. The pool on the roof is great with plenty of lounge chairs and umbrellas. There are laundry facilities on site as well. The only issue our group noted was that the rooms would get stuffy in during the night and the air conditioning thermostat can not be adjusted. Other than that is tis a great property to stay and we would all stay here again!

Overall we enjoyed our stay overall, despite of the problems we has with the late check-in. Even if we sent an email beforehand informing about our late check-in which was replied to, there was no room key left in the safety box. We called the 24-hour contact number and they allocated us a SOS-room for the first night. The hotel manager said that they did not recieve our reservation via **********, even if we had showed them our confirmation email and the payment had already been made. Later on the hotel manager compensated this Hassel by giving us a late check-out free of charge. Otherwise, we had a pleasant stay and the room which we were given from the second night onward was clean, cozy and spacious. The apar**ent hotel has a great sun deck on the rooftop, thus the pool is too small for swimming laps. There is a good sized Carrefour Express store right next door that is open from 7-22:00 daily. Also, a bakery within 2 minutes walk. For the cheapest alcohol and basic grocery prices, I would highly recommend driving to the store right at the French-Italian boarder.

Great apart, fast wifi, clean, in a good location with parking!

A lovely place to stay relatively close to the rail station. Watch out though for the check-in times if you’re late they won’t wait.

I stayed here with my daughters. The hotel is in a great location to the train station, beach and a great pizza place across the street. The rooms were clean, spacious and comfortable. Please know that they expect you to clean up the kitchen and take out the trash and recycling or there will be a charge. This isn't a problem for me- but it wasn't communicated until check out. Also, the laundry room has inconvenient hours closing at 7pm. We had to rush back from a day of sight seeing to have time to get a load of laundry cleaned. I was annoyed that we had to come back early and have the stress of getting much needed clean clothes. The same is true for the roof deck pool. The rooftop pool and deck area is fantastic. I would have loved to been able to use it after a day of traveling. Overall a great place to stay aside from these two issues.

Worst customer service at this hotel I’ve ever had. The hotel and facilities themselves are pretty good and a nice location, the cleaning staff are also friendly and do a good job although I find it odd you have to pay quite a lot to get a room clean when we booked for a weeks stay but we’re not fussy so we didn’t bother. The response I received three weeks after my stay is hilariously copied and pasted from a centre parcs response, which sums up the customer service and they clearly haven’t even bothered to read what I posted. Before I even arrived at the property I had issues getting in touch about a late check in, and later found out the reason I couldn’t call anymore was because after I left a voicemail with my telephone number asking to be contacted, my phone number was then blocked from calling them again! I had to use my partners phone to call again and after three separate telephone conversations I was given different advice about what ended up being a simple 4 digit check in code for the box on arrival but of course they didn’t just tell me that until the DAY we were arriving which I panicked about on the lead up to our holiday as I’ve been locked out of a hotel all night previously. Ps their email address I was given when I called the UK number for Pierre vacancies (they weren’t much help either and it took half an hour to get through) didn’t actually work, it bounced back. The staff that work at the desk are useless and rude and clearly don’t like English people as they sighed down the phone at me when I asked if I could speak to them in English. I felt really unwelcome. Also we were given 4 rolls of toilet paper for a weeks stay which wasn’t enough, and when I asked the desk for another roll they said no so I had to buy a 6 pack from the shop the day before we left for home which I thought was unfair. I read other reviews that said you can get more from the reception desk but the lady at the desk basically laughed at me and said no!

Great apar**ent, but I have fealing that they prefered guest from France, all othe