Residence Inn Minneapolis St. Paul/Roseville

Requested a smoke-free area after a previous stay put us next door to a smoking room, and we smelled it the entire stay. I called before our next stay to make sure the notes could be seen by the check-in staff. We checked in and upon entering our room we could smell smoke. The front desk said they didn't have other room options but sprayed the room with a scent clearing spray. We let them in to spray again hoping it would help, and left afterward to meet our out of town family for dinner. Worse, upon return, the entire bedroom and bathroom area smelled like ****. It was piping through a vent. We called to report it and the front desk told us it wasnt possible as they didnt allow it (clearly that didnt stop whoever it was) and no, they didnt have anywhere to move us. We had a family reunion the next day and it was too late to move hotels so we resorted to sticking paper towels over the air vents and keeping the loud fan running to circulate air. We both slept terribly and woke up with headaches and a sick feeling. It's hard to believe we could have such a poor experience twice at the same place. Checked out with breakfast first thing and will not be back. We'll drive further the next time just to avoid this place.

I was charged a deposit of $250 and it was not returned to me. I was very dissatisfied and asked them to return the deposit.

We loved the quietness and ease of the place. We also loved having a small cooking kitchen in the room. We unfortunately had an odor in our room. It smelt like Lipton Onion Soup Mix. Otherwise everything was great.

I previously wrote a 1 star review because the A/C in my room was broken for the first 5 nights of my stay despite multiple times asking for it to be addressed. After posting the review, the GM contacted me and said it would be taken care of. When I got home from work that evening, it was still 79 degrees in my room so I asked to be moved. My room was upgraded that night after the same person I spoke to for 3 nights in a row called the manager. I have the highest Marriott status so I only assume I wasn't upgrade to begin with, or even acknowledged, (like other locations) because I requested a lower floor due to my dog. Regardless, the room is much nicer/larger, the amenities are better (nicer toiletries, "towel art"). The reason that my review is still only 3 stars is for the ridiculous amount of time it took for someone to actually address the situation and the apathy of the majority of people I interacted with at the front desk.

Jordan was friendly and very helpful. He was able to get us in early so we could go to a wedding. Everybody we encountered were friendly and helpful.

A little threadbare in entryways — especially non-lobby entrances off of parking lot. Generally nice decor/ambience though. Coffeemaker with no instructions and no coffee in room. Front desk clerk wasn't very professional acting and was slow checking me in and didn't seem very adept about the pet deposit.

Very nice place. Enjoyed the extra room in our 4 night stay. Staff was very helpful and friendly.

We were assigned a room that they knew the air conditioning was NOT working they also did not make any attempt to accomodate our requests for room location, extra towels and pillows. The one front desk clerk was not one bit nice either. We made these reservations months in advance and paid ALOT for 2 rooms as well as I called 2 weeks prior to confirm AND I checked in online a d said we would arrive at noon yet when we got there at 12:45 the rooms were NOT ready then they said come back in 1 hour and STILL not ready but the clerk very snkttily said "check-in is at 3!" Then why check in online and say what time you are arriving? The room was HOT so they brought a portable unit but the maintenance person just set it in the room and turned it on come to find out later it needed to be vented to the outside so all it did was make IT HOTTER. We have stayed at the location for 15 years a d thjs is how they treated us!!!

Basketball court with outdoor seating next to it was awesome. Kids really enjoyed it