Samin A
14 października 2024 r.
We stayed here for a week in September. We stayed in a star prestige penthouse. At first, we were indecisive but I must say the upgrade from the premium room to the star prestige penthouse was definitely worth it. You get your own hot tub and you are on a top level which means you have a good amount of privacy compared to the rest of the rooms. The bed was massive and super comfortable. You get access to the star prestige pool areas which felt very nice and quiet compared to the normal pool area. As a penthouse guest, you can dine in a separate area meaning you never have to queue up to get a table in the morning or evening no matter how busy the restaurant/hotel is. The food was excellent, I was very impressed. The location of the hotel is also amazing and you can get to Santa ponsa beach in about 15 minute walk and the rest of the popular areas of Majorca are no longer than 15 minutes by taxi. The hotel was clean and the staff were amazing. Neide (I hope I'm right about her name, She was a little middle-aged very sweet lady), Atanas and Mohsin looked after us in the restaurant. Zuaina filled up our mini fridge according to what we liked and didn't like bless her. Our housekeeper Badri was very sweet and even tidied our stuff really well. Guiliana was great with her recommendations around the island. Joel and Michaela were not only amazing around the bar but also had awesome photographer skills which we needed lol. Zuzana was also very lovely and had amazing customer skills and made us very comfortable. A few little things that seemed small but made me happy about our stay were that: One, there was a big beach bag/basket in our room which came in super handy to me personally. Two, every time our towel lady came through, she also brought us some really nice chocolates; and three, they were very generous with the mini fridge items. The only downside of this hotel is that it doesn't have its own private sandy beach which wasn't a big deal for us anyway, also the entertainment could have been better in the evenings but again we didn't mind it too much as we went out after dinner most nights. All in all, it was one of our best holidays and we would highly recommend it.
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