Hotele niedaleko Paramount Theatre, VT, Rutland

Please note: This review was written during the COVID situation. I am giving only a 3/5 on service because when we arrived (after walking by the ”friendliest hotel in Vermont” sign) we were told unapologetically and stone-facedly by the young man at the desk that they ”would have called as a courtesy” but my ”location didn't come through the reservation system” that I can't stay there unless we've quarantined 14 days with no grocery shopping or visiting with family or friends. He said that Vermont's policy is that if your county has more than (some # I don't remember) active cases per million, you can't stay there. (Never mind that my county has only 130,000 people / 52 active cases -- so I guess they multiply to get the per Million number???) I had pre-paid for this room, so LUCKY FOR ME because I work from home and have no social life, I was able to stay. I never thought a thing of it when making the reservation as here in NH and Maine, all the radio ads say that Vermonters can visit ”without restriction” so it never occurred to me to check what Vermont had to say about us. I don't know if this is a Trip.com problem or a Comfort Inn problem --- But SOMEONE should be calling people. Imagine if you got turned away after a long trip?? And Rutland is ”Central” Vermont so it's probably at least 45 minutes to any state border if you need a new hotel. Facilities: I give a 2/5 and again, not sure if this is Trip.com's fault or Comfort Inn's - but there is NO BREAKFAST due to covid. If you are like me and factor breakfast into the cost of a hotel, this would be helpful info. Yes, I knew they probably wouldn't have a buffet, but they could have done a little bag breakfast or a coupon to McDonald's (next door) or something to make up for the fact that they advertise something that they don't have. The indoor pool was also closed, which I anticipated. But again, that should be stated when booking - if I had little kiddos and they were looking forward to that and we found out it was closed on arrival, that would be bad. Incidentally, I work for a place in NH with an indoor pool and they open by appointment so only one family is in one area at a time - something to consider. Imagine the great reviews you'd get if a family could have private pool time on vacation! That said, this hotel was renovated since last I stayed there. Ice was clean. Room was clean. Housekeeper was just as nice as she could be. The front desk lady on day 3 (checkout) was very nice too. Wifi was easy to access. Lesson from this visit: Take it upon yourself to CALL THE HOTEL before arriving to find out protocols. Don't do the we-pick-the-hotel option on if you care about the amenities like breakfast and pool, because you won't be able to find out what's available before you find out what hotel you got. Message to Comfort Inn: Reach out to people before they drive 4 hours to get there. And when they do get there, try to be nice and pleasant, that will get you a lot further. Message to Trip.com: UPDATE YOUR SITE FOR COVID.

I booked a last minute trip here to ski and enjoy the weekend storm that brought 2 feet of snow to Vermont. The rooms were as expected- simple, basic, and clean. The breakfast was fine but I want to give a special thanks to Eleanor at the front desk. She's very kind and friendly, and went out of her way to get to know guests, entertain toddlers (she brought a toddler balloons and a party hat to keep him amused) and she even gave my kids an ice cream cake to enjoy as the staff had recently celebrated several birthdays and had too many sweets! Thanks Eleanor!

We were on a New England road trip and were afraid hotels would be booked so we made reservations at the Comfort Inn. It was terrible. It smelled so bad in the halls and the room. It was not clean. We got a refund and headed to the Best Western. What a breath of fresh air. We were greeted by Merissa, who let us look at the room before we booked. Everything was great. The breakfast was very good. I highly recommend this hotel.

We stayed as part of a Titan tour group. We received a fantastic welcome at the hotel with cheese, wine, biscuits etc. Sadly it went a bit downhill from there. Our allocated room had not been serviced from the previous occupant who had left it in a right mess - including the toilet! This was changed for us and the next room was very nice indeed, spacious and comfortable. The room was well fitted out and even included a microwave. Plumbing in the hotel was a little iffy as more than one other in our party had blocked toilets. All staff there were very pleasant and helpful with any queries dealt with straight away. Real issues with obtaining an evening meal. The menu on the website was not the one offered having been scaled down. There was only one barman and one girl in the restaurant to cater for our coachload and then another coach also arrived. Ridiculous to have known of coachloads of people arriving and not staff for it. These two had no chance on their own. As a result service was very slow (not surprising) but when the food eventually came it was very good. Nearby there were no restaurants open within a reasonable and safe walking distance. Allergies are not really catered for at all, my wife is coeliac and had a choice of one - salad. We were told food would be available from 1700 and later at 1800 but it was 1840 before we could place an order. There is a ”swimming pool” but it is tiny and no good for swimming but fine to relax in. Breakfast was included which was ok but not brilliant, for gluten free there is not even any bread. The hotel is basically ok but has limited nearby amenities and is not staffed well.