Pro: location. It is right where you want to be in historic downtown and an easy walk to food and shopping. .. that's all the "pros" I have for you. My cons list kept growing throughout our stay. First, we were supposed to receive a text that would give us important information about our stay, but we never got that. We didn't learn about said text until the next morning . I referred to the email I received. It said breakfast was at 9:15. We woke up and left our room around 10:15 only to discover we missed it. Evidently, breakfast began around 8:00am. We weren't aware of this, and the email didn't include that information. We only discovered this because we stopped to ask a couple we ran into that were packing up and about to leave. (Who by the way booked a room with the Inn on Charlotte but were put up in the adjacent b&b instead. I think it's called the Hemingway House). Also, the email said that wifi is included and that we would be able to find the login info on a framed piece of paper on the nightstand. Our room did not have that. I saw the wifi stuff plugged into the outlets, but we did not have access to it. We stayed in room 7, the bungalow. It was described as " recently renovated " and boy was it ever. It must have been a DIY because there were screw holes left in the walls, and no attempt was made at covering the old towel holder holes in the toilet area. It was all merely painted over. The room has a small TV mounted in the corner. Great. I turn on the TV and the screen doesn't work. I could hear the audio of the show, but there was just black on the screen. My husband unplugged the TV and plugged it back in, which fixed the problem, but it shouldn't be something you have to do. I tried emailing customer service but received no reply. I will say that the shower was awesome. Good water pressure and spray nozzles. We ran into someone who worked there and shared the lack of info and misinformation. He was kind and said he would speak to his supervisor and give us a call about getting a partial refund. We never received a call. I am still seeking a partial refund. I have emailed them 2x but all I get is the automated "leave a review" email. I do not get any responses to my emails so obviously customer service is not a priority.
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