Susan
7 listopada 2023 r.
I was so disappointed in this Hilton hotel. We arrived on a Saturday night - we had an event at Maryland International raceway - I had called to say we would be arriving after 9PM
We arrived at 9:45 - woman at the desk was lovely- I requested a roll away bed - she said that I could expect that at 11 since she was working alone until then- she said she would call the room - at 11:10 I received a call stating the bed was on the way - at 11:45 I went to the front desk stating the bed had not arrived- I was told by a gentleman (I wish I had gotten his name) that getting a bed would be a while - I explained the previous situation - he stated that a person came in that needed a handicapped room and none was available so that the woman I had previously spoke to went to the room to set it up - I told him I was confused as I received a call saying that the bed was coming and I needed to listen for it
He told me that since I checked in later in the day there were not enough people to meet all requests - if this is true I wish I was informed when I called earlier in the day that there would be no service after 10PM
I wish this gentleman would have have shown compassion, some understanding, some apology - when i said it was almost midnight and I wanted to go to sleep, he said he could not guarantee anything but he was hoping 30 minutes and I could come back if it didnt happen . The rollaway showed at 12:20 by the original woman.
Przetłumacz