Gość
31 stycznia 2023 r.
Here is what I wish I'd known before booking at this hotel... THE GOOD: - Really, really great staff. Very attentive and friendly. They are the hotel's biggest asset. - Nice common area (but not useable if you don't like the strong room fragrance). - Design of rooms is nice. Nice bathrooms. - The pool is heated and doesn't smell like chemicals. THE BAD: - The hotel and property are fully under construction, and we were given no warning. Should not be open yet. At least 4 large and loud tractor trucks, digging, drilling, electric sanding, construction workers everywhere, piles of construction crap left sitting all over. - Very loud. I expect it won't be done until 2024 or so, since they still need to build a whole new building for a spa and gym, by the pool. - No room service at all (!!!), and not near many restaurants. This was really a pretty big inconvenience. - Pool closures due to construction (or they will open it, but you will be surrounded by noisy construction workers drilling and making a new spa and workout building.) - Severely understaffed. - Many rooms don't have a nice view (parking lot, construction, overlooking another room's 'private' terrace, etc). - All the rooms are smaller than expected (we saw 3 and all were definitely much smaller than the m2 claimed). Great, large bathrooms help make up for it a bit. - The outdoor common areas and breakfast areas are not cleaned properly (or at all?) and look dirty. - Super, super strong chemical perfume smell ("signature scent") throughout the hotel and in all the rooms, that's impossible to air out as it comes in via the vents. It made us sneeze the entire stay, even with the windows open. - The restaurant is quite overpriced for the quality, compared to others (at 5 star hotels) in the area. - No privacy on 'private' terraces. - The bed was uncomfortable, too hard and could feel ridge/gap down the middle and sounded like it was covered in plastic, which was noisy when shifting position at night. - The doors don't latch shut fully unless you slam them hard several times. As you can imagine, we were woken up at night by this, and from one of them constantly slamming due to wind ------------ Suggestions to the owner: - Close until the construction is done, or be honest and give a big discount on rates. - Don't leave junk everywhere. Clean up the construction stuff and try to hide it. - Landscape to hide the parking lot. - Put organic latex mattress topper on beds. - Sweep and clean the breakfast area before people arrive. - To be unique, change from a regular hotel to an eco / sustainable one and focus on wellness. Make a healthy menu, serve detox drinks, offer yoga, etc. Everything organic. Create a food garden, etc. Go after the GOOP crowd.
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