Residence Inn Salisbury

Temperature was terrible. Could not get the room warm. Was cold the entire time.

Edith is wonderful!!!!! She keeps the breakfast area stocked, great food, and very clean. She is exceptional and helpful while being professional. We love Edith! All Staff at the hotel have been very friendly and helpful.

Upon arrival, we were not placed in our team room block. There was an incessant smell of pot outside our room, and to remedy it, they sprayed a lot of air spray. kitchen was bare bones with a broken cork screw. limited towels. pull out was unsleepable with it sagging behind the bed. breakfast was limited with dry sausage and no one to refill. no additional bedding for the pull out - had to ask for it. gym was dirty, with no wipes for equipment, and dust all over. a man sweat and dripped all over and didn't wipe it down. no towels available. don't recommend this at all. i asked for the manager to call and she wasn't on duty for 24 hours. she never called. i emailed the owner, no response. dated, dirty, poor service. don't recommend this at all.

***HANDICAPPED/BONVOY REVIEWER*** Planned and reserved with BONVOY. In the area for 4 days and 3 nights to gather apples and go to favorite restaurants. Was on the third floor, away from the elevator. Older hotel, but clean. Night staff was very friendly, had me spin a wheel that landed on 700 but never told me what it was and after a long drive I was too tired to ask. Full size fridge with ice maker, sink, 2 burner sink. Depending on your disability these things may not work for you. The couch, which is old, low, and you can feel the metal bar would probably only be good for a very light adult or children. The bed was an old coil spring mattress that was super uncomfortable. It is not a handicapped accessible bed. The A/C /heat is high up on the wall with a dining room table in front of it. A/C runs loudly and isn’t super effective. Closet, ironing board, iron are all non accessible. Extra blanket was on top of the closet. Bathroom sink not accesible, couldn’t even reach tissue box. Bathtub had attached support bars, which had cracked and been spackled over at some point, didn’t make me feel safe. Bathtub had black mold in numerous places. Toilet had a bar on one side. The light was VERY dark. This room appeared to be a regular that the bear minimum was done to call this a handicapped room. **What I found very weird about this hotel is despite 5-7 cars in the parking lot there was a LOT of traffic in the hotel. A lot of people eating breakfast. Friday and Saturday night the parking lot was packed full but cleared out early Sunday morning. There are better/newer handicap rooms available, just not here.

My stay was ok. Two things the bathtub and sink was not draining. The breakfast was not very appealing.

Room was clean but the window curtain had tacks holding the room darkening pieces in place. Suite utensils and kitchen was nice and clean. Quiet as well.

had a problem with this place from the day I booked online. Default was to automatically click the button for nonrefundable. even though I clicked pay later I was stuck with nonrefundable. Ok. wasn't planning on canceling anyways. Then the real problem...we were bringing our dog. I saw that there was a fee but couldn't find how much. We found it and it was $100 a night!!! WHOA!!! Usually this fee is $25-$35 a night. Then I get an email saying it's $150 a night!! Tried calling and talking directly to hotel...got a desk clerk who double talked us. Couldn't tell us when the manager would be there nor offered for them to call us. At that point we figured we'd handle at the hotel. Arrival at the hotel....we got there around check in. We were told they were completely filled and had to stay at their sister hotel... additionally they were booked since the spring - we booked maybe three weeks prior, had actual conversations and emails back and forth and weren't told this at all... they hid this fact from us. We were sent a few miles down the road to Courtyard. The staff was extremely warm and helpful..we were told our reservation was "Walked" over which meant, we were told, Residence Inn would cover all our expenses since we were being sent there... The room was not equal to the Residence Inn one we booked. There was no kitchen. This is no way for a company to do business. What a way to start a two week vacation celebrating our 45th anniversary…

Spacious and comfortable room. There was a spot of ketchup on the floor from previous tenants that wasn't cleaned up and it got on our suitcases, and we had to get our key cards replaced a couple of times since they stopped working. But otherwise everything was great. Staff was very friendly and helpful.

This has got to be one of the worst Residence Inns I’ve stayed in. Halls smell like pot and rooms are a mess. I don’t think there are any decent hotels in Salisbury. Kitchen is ok, but the bathroom is a mess. The couch is dirty and torn. The staff seems competent enough.