Am Neutor Hotel Salzburg Zentrum

Calm location, easy to get around with public transportation. Friendly staff!

シャワーや洗面台とトイレが分かれているのが快適でした。電車での忘れ物について、フロントスタッフのかたが丁寧に対応して下さりました。観光地からも近かったので便利でした。

地段：非常靠近老城區。從酒店穿過隧道，左側就是洗馬池，過馬路就是老城區。但房費比老城區內便宜許多，算是優選。 交通：樓下就是公交站，1路巴士直達中央車站，車票2.4歐，可向酒店前台購買 設施：沒有空調，衹有暖氣。於是尷尬了：不開窗則不透氣，開窗則吵**（馬路邊） 比較有趣的是，洗澡和上廁所分開，兩人入住時，可互不影響 附近購物不便，步行約七八分鐘，才有超市；隧道口有一家亞洲料理小店，價格不詳 最後也遭遇了客服開房門事件……無語。請攜程客服處理中。

房間衞生還可以，需要自備洗漱用品和拖鞋。服務還不錯，工作人員英語德語都可以交流。

The hotel is good value for money, friendly staff, good breakfast. Parking can be done at the hotel or in the parking garage nearby (for the same price, 15 euro/day). The location is excellent, within 5 minutes walking you are in the middle of the nice old city.

It would have been great if they had taken my request to allocate my two rooms next to each other and not on separate floors. I had placed my request months in advance and was disappointed to check-in and see that my son was allocated a different floor from me.

As we booked that hotel we were not really aware that there is Hotel Neutor and Neutor Express and as we arrived at the Reception we learned that we are booked in Neutor Express, just across the street. Just out of curiosity I asked for a price for a double room , one night with breakfast in the regular Neutor I understood that the offer was about 40 Euro more expensive. Because we were travelling on budget I kept the original booking at the Express. I did not cross my mind till we opened the door to the booked room that this room is definitely in need of paint and refurbishment from top to bottom, including the bathroom! If it would not have been late in the evening and we were exhausted after a full day travelling, we definitely would have left on the spot. The floor was covered with an old, stained wall to wall carpet, the headpiece of the bed stained, the furniture shabby and the bathroom with mould around the tiles of the bathtub. I was wondering if "Express" means to expect such a low level of cleanliness and outdated furniture? We survived the night and had breakfast at the regular Hotel Neutor across the street which had an updated breakfast room and looked well taken care of. I learned something really important that day, always! to read the reviews first before booking!

This hotel is at excellent location. Walking distance to downtown Salzburg (5 minutes), yet there is parking in the area. I don't think you can drive to hotels situated in the old town. I was little worried because of some negative reviews here, but the hotel was fine. If you are travelling in summer make sure your room is not facing west. It was very hot in our room in the afternoon and summer is only beginning. I don't think there is AC or fan there.

The first night that we checked in, we found a USED bath towel hanging on the rack and there were no new towels for us. So I went down to the reception to explain the situation and the receptionist said she will send someone. There was no apology for whatsoever. We also found the room very dirty. There is a walnut and a piece of plastic on the floor. The next day morning, I made a specific request to the reception to clean our room probably. But when we came back to the room in the evening, the beds are made but they didn’t clean the room. The hairs are everywhere. I went down and told them that the room is not clean. They came up with the excuse that I left the card on the door to not clean the room! It’s absurd! Why did I have to leave the card on if I specifically ask to clean the room. And I told them that someone came in our room for sure, because the beds are made and the towels are changed. Only that they didn’t swipe or vacuum the floors. And they came up with another excuse: they don’t vacuum the floor everyday. EXCUSE ME?!? Isn’t it the basic thing to do to run a hotel?!? So I ended up calling the cleaning team to vacuum the room in front of me!!!! Never seen a situation like that! Needless to say how rudes the staffs are!