Gość
31 stycznia 2023 r.
I write this review on the last day in my room at the Heffterhof Hotel in Salzburg. I started my stay here with my family on a tour, but got sick with COVID on the night we arrived. From the following day, as my family had to continue on back to our country, the Heffterhof Hotel staff cared for me like family. From management to the front desk, from the kitchen to the cleaning staff, everyone pitched in and went out of their way to make my stay and recovery as comfortable as possible. This service required way more effort than the normal guest as I had no family there to help me. But they checked in on me and brought me food and drinks. They brought tissues and extra towels. They ordered food out for me when the kitchen was closed. Instead of being treated like someone in quarantine, I felt like a member of the family being helped back to health. Customer service is always important in the hospitality business, but when things are going really badly for the guest, the kind of support I received at Heffterhof Hotel means everything to you. Thanks so much to all the staff at Hoffterhof Hotel!
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