Steven William
22 stycznia 2024 r.
This is our second time staying here and we love the hotel and the area as it is a very close walk to the Malecon but without all of the noise. The hotel is beautiful and very clean and the food is really good, especially the breakfast buffet with lots of food to offer. The only thing this time is that we found the staff very slow and not svailable. There was a big mess up with our rooms where our friends got a room and ours wasn't ready until after the 3 o'clock check-in time and then they messed them up and it was supposed to be reversed which in turn made it a mess with room charges. Staff were not available for drink orders and many times we were left waiting for long periods to order and long periods of waiting for orders. It was not a busy time, so not sure what the issue was. Our only dinner we ate there, although was delicious, was a big confusion with our orders. Love this hotel but the staff need to work more on attentiveness and efficiency that would make the stay much more enjoyable.
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