WoodSpring Suites San Antonio Stone Oak

Reception staff were unhelpful, borderline rude. We arrived early, were unable to be checked in until 3 and I needed to go to hospital. Our cellular wasn't working so we asked if we could log in to the WiFi in order to book an uber. Told that wasn't possible until we checked in. Tried to use the lobby phone and that didn't work either. Eventually a hotel guest offered to drive us to the hospital. Told we were unable to leave our luggage either, we left our 81 yo mother to look after the luggage until we returned. During our stay, the one elevator broke down and was not repaired by the time we departed. One of the reasons we booked this hotel was because the rooms had kitchenettes. Unfortunately there were zero utensils, not even a teaspoon, glass or mug in our room. To finish on a more positive note, the rooms were spacious and clean, and there was a complimentary coffee machine in the lobby.

I always love staying here but their elevator was not working (not super upset because they called and let me know ahead of time). Thankfully I was on the second floor so I didn’t have to climb a whole lot of stairs. Still highly recommend staying here.

1 They did not contact me to tell me the elevator is broken we were on the 4th floor . 2 there was no irons available. We had to go buy one 3 there was no hair dryer available. We had to go buy that too 4

Friendly, quiet area (for it being next to hwy), semi-hard to find…. other than that overall a good stay

Customer service is phenomenal! Management goes above and beyond to make sure your experience is the best.

It’s right on the highway so if you don’t have a car, you might wanna stay away from this. But the main issue was that the staff apart from a few exceptions was really really rude.

The property was kind as to let know way beforehand that the elevator was not working.

Rooms were clean. Staff was friendly. The only negative was the smell in the hallway of the 2nd floor. It hits you when the elevator doors open. I guess it may have been an unusual fragrance but it was really intense.

For the price this is a good deal! Comfortable bed, room is nice size. Sp****ly decorated and be sure to ask for a blow dryer, if you need one, when you check in otherwise you'll need to go to the front desk and ask for one. The room is not stocked with much but I think you can get what you need by asking.