Gość
11 stycznia 2023 r.
Having flown halfway around the world to one of the most beautiful areas in the world, imagine our horror when we walked into our suite and found that we overlooked a building site. The hammering and drilling wasn't too bad - it didn't start until 08.00 and ended around 16.00! But we could have done without it, thank you. We immediately went to Reception to ask for a room change but were told that there weren't any available and we were too jet-lagged to cope with the hassle of changing hotels. It seems to be an indication of the lack of regard, or even complete disdain, in which the hotel management holds its guests. We had no notification, either directly or via our booking agent (SuperTravel), that our suite would be next to a building site and were certainly not offered the opportunity to change or upgrade our suite. Further evidence of the poor management was in the dining room where there was no greeting from the unsmiling staff - the opposite of what we had come to expect in any of our dealings with the normally friendly, smiling, happy, lovely Argentinian people.
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