Hotele niedaleko Cathedral Our Lady of Nahuel Huapi, San Carlos De Bariloche

I got there at check in time. The Receptionist asked me to wait 20 minutes for them to clean my room. 40 minutes later, I’m starting to question whether they forgot about me. Reception reassures me that they haven’t forgotten. 1 hour later, someone hands me a key and tells me it’s upstairs, the last room on the left. My reservation was ”1 room with Large bed”. When I got to the room, there were ”10 small beds”. I go back to reception asking what’s going on and clearly they try to push this back on me explaining how their bunk beds are bigger than standard. O_o I start pulling out photos and descriptions, booking refs and what not clearly showing that I booked a room with a large bed. I even got photos of the large bed from the publications. They say they’ll get the manager. About 30 minutes later, the manager doesn’t have the heart to come out himself and the reception explains that it’s not their booking platform and anyway, there’s no room available. I explain the platform isn’t theirs but it’s their account and their publication and it is therefore their mistake but nothing to be done. So basically they’re the type of people making obscure publications with contradictive descriptions and if you’re not happy with getting something else, well too bad, you already paid and tough luck. Ask any locals and they’ll assure you this isn’t a simple honest mistake. It’s very deliberate but they’ll tell you with a smile that this never happens and it’s not their fault. If they could at least be responsible for their mistakes but no. Please don’t support this kind of behavior, there are better places in Bariloche with better prices. And finally our cards to open the dorm stopped working and we started getting locked out of our room…

We thoroughly enjoyed our stay here. Staff were excellent  Rooms had an amazing view with a hot tub/jacuzzi in each room by the window overlooking the view of the mountains/lake. Bed was very comfortable. Internet could be a little slow at times. Food was excellent, breakfast was very good. A very relaxing stay with rooms with a view to die for. We had rooms in the 3rd block the higher up you go the better the view. 05 rooms have a jacuzzi in the bay window of the room overlooking the lake. Would most certainly come back.   .

It is a hotel with a good price-product ratio, efficient, comfortable and with a very good view of the lake.The staff is very friendly, the amenities are adequate and it is also quite quiet, you can hear the wild animals.There is plenty of space to store or park vehicles.

All was very good except that they charge 16 Us dollar per day and Person additional per Day and Person for using the Hotel attractions no matter if you use them o not and stay all time in your Room it's obligatory to everyone . This Extra fee is nowhere assigned in the App and also not mentioned when you check in .. They take a payment of Garantie when you checkin to make sure that you pay the Fee. It's a complety hidden fee . I book frequently Hotel with App and never ever had such additional fee .. Why they just don't put there complety Price for a room not Transparent as all hotelsprice do it.. It's like saying the cost 100 dollar by the Air you Herath you have to pay extra ..Extremly unfair and I had a long Discussion when I checked in ..finaly they payed Back this Rip Off fees ...!!