Jardines de Luz

No hot water to shower for new years day, the shower was falling to pieces literally and the bathroom was flooding most of the time.

It's good value for the money, with one problem. Most of the rooms are directly above the courtyard / restaurant which makes it quite noisy until 9pm or so. Very few of the rooms have windows, unlike the promotional photo (maybe they have changed it). For the rest, all good.

The hotel is well located., just steps from the OCC and all of the tourist areas. The property is clean and mostly well looked after. The breakfast is excelent. What I did nkt like was the choice of chair used i the rooms, the wooden one is not comfodtable, especially if you need tl work at the little table. The tub / shower in my room was a dangerous disaster. Impossible to shower without flooding the room. When you step out, an awkward stretch, you are faced with wet feet on very slippery tiles and no mat tl step onto. The shower was my biggest complaint. Otherwise, it was OK.

They charged my credit card twice and couldn't refund. That is not nice. I'll call ********** to see how they can help me

Hotel charged me twice and were not able to refund my money. Now I have to call you (**********) for help.

The location is extraordinary, but be prepared for some noise coming off from the central patio and people trying to sell their goods and handcrafts while you're having breakfast...

Courteous staff, clean facilitase and excellent room services.

Habituación no tan limpia con polvo en las sábanas. No respetaron mi pago realizado, no pudieron realizar mi factura. No dan solución ante este tipo de situación, no lo recomiendo.

Buen servicio en el restaurante, no me gustó mucho las camas son muy bajas