Hotel Epik

I arrive to find out the hotel is closed for reservations. One of the contract workers needed to direct me to a different hotle 6 blocks away . The new hotel was nice and i was not the only guest surprised

The hotel and room itself was very clean and nice. Comfortable bed, shower. Only down side was the alley way in the back of our room, which is not the hotels fault. Loud, crowded middle of the night. But still nice stay for the price.

The room was literally like living in a box , as soon as I open the door the door does not fully open and hits the end of the bed literally as soon as you open it and my lady gets bit by a bug in the bed 30 minutes into us just checking in the room and we instantly wanted a refund which I did receive , the internet pictures of hotel epic looked nice but were very deceiving as far how big the room actually was

I never leave reviews as bad as this but if I could give negative stars here I would. The receptionist had no clue what they were doing and it took 50 minutes to find the reservation. Once I got to my room it was the size of a thimble. DO NOT BOOK THIS PLACE. You are better off sleeping in the street outside.

************ completey taken over this street. Couldnt find a safe place park. Vehicle got puked on trying to find parking before we said F this and found a new hotel for the night. San Francisco ...youve gone downhill

Love the ease of checking in the friendly staff and house keeping. So refreshing for San Francisco! I love this city but it's not exactly known for customer service. Very clean and quiet. If u have a guest just tell them your room#, no inquisition from front desk and you can just wait for their knock, also refreshing for this city.

The room was small with no ability upgrade. I use a walker for mobility. The room had no access to move around in my walker. The bathroom i was not able to get through to the shower. The room had housekeeping daily but the sheets were never changed and one day no housekeeping was done. A purely awful experience.

The staff is really friendly and accommodating. The owner however, went inside my room without my permission while I was out, to retrieve a chair that I took from the lobby area (with the permission of a staff). Regardless of whether I should or should not take the chair, they should not have go inside my room while there's a DND tag on the door. They could have called my cell phone first to ask for permission. They could also have checked with all their reception staff (which there are 4 in total so no problem with checking) before acting like the hotel's on fire, for a chair that they know inside a room and not really missing.The owner acted like the "owner" of the business and talked to me in a "I'm the owner" way, instead of realizing that I'm a guest, and I should be treated like a guest regardless of his status "the business owner". To sum it up, I might not come back just because I spite the owner and don't want to give my business to him. Shout out to Darcial for a very good customer service.

Hotel EPIK is a clean modern hotel in a not-so-great neighborhood. Yes, there are homeless and druggies hanging out nearby but they typically don’t bother tourists. The rooms are clean and comfortable and the Nespresso machine is a nice touch. If you are on a lower level or near the street, you can hear quite a bit of commotion and riffraff (sirens too) late into the night. Recommend earplugs if you’re a light sleeper.