The property is well-situated and our room was clean and spacious. However, when we arrived for a one-night stay before our 7-day cruise, we were told we could not dine at any of the a la carte restaurants because we needed to make a reservation at least 24 hours in advance. Thus, we made a reservation for dinner at Jicama, the Mexican Restaurant, for the second one-night stay we had booked on the back end of our cruse. My husband watched the staff member at the checking desk record our reservation by hand in a large book. Nevertheless, when we arrived 10 minutes early for our 6:30 reservation, the restaurant staff person informed us we had no reservation and the earliest they could accommodate us was at 9:00 pm. We said there must be some mistake. She told us to take it up with the reception desk. We did. While the attendant was at least polite and tried to find our earlier reservation, he called in a manager who, by his questioning, suggested we had never made our reservation and then informed us that the earliest reservation available was at 8:30 at a different a la Carter restaurant, which we could take or leave. Although my husband and I were both exhausted, we took the only slot available.
We had paid extra for “premium” room and service because I had read reviews indicating it was worth the difference in cost. Suffice it to say that we did not have a “premium” experience when it came to something as simple as the hotel fulfilling our dinner reservation.
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