Hotele niedaleko Bernardo＇s Sunrise, San Juan

EXCELLENT SERVICE! Stayed here for New Year's Eve until January 2. From the time I inquired re availability until the last day of our stay, I was taken care of and attended to. At the reception, checkin was a breeze. The same goes for a hassle-free checkout. Our New Year's Eve dinner buffet and Mass was capped of by a well-organized countdown party! Rodolfo's restaurant served really GOOD food and service was really great, special thanks to sir Mike! The rooms were clean and well maintained. Staff attended to our every need. We will definitely go back here and recommend to family and friends! Kudos to HII!

Important things first, would we recommend – simple answer “NO” Main issues: 1. We booked a room for 3 nights for my wide’s 40th birthday with a Queen bed. Sorry a 4ft6 bed is not a Queen bed. I know historically that this was sometimes considered Queen in olden days in PH, it is certainly no longer the case, and thus we consider this as false advertising. 2. Noise very old window mount style AC that did not keep the room at a comfortable temperature level and caused us both to have very poor sleep. This was raised after the second night with reception however there was no improvement. a. This type of AC is always noisy, and I noted this is not an inverter type, a new split inverter AC would pay for itself in 6 months! b. The location of the AC is wrong, tucked away in a corner. One of the most frequent design misunderstandings is air flow is more important than temperature. The best location for the AC is opposite the bed in any bedroom Unfortunately, I have only just now looked at various reviews online, and the above seems to be a recurring issue since the hotel was rebranded under the “Henry” name, and these 2 issues are not acceptable and consistence with the level and price point the hotel is trying to portray. They seem to have gone for looks with a freshly painted “Henry brand” colour scheme and interior design, but not looked at basic hotelier fundamentals. The fact this was also my wife’s 40th birthday made the issues doubly disappointing. Other items, starting with the good Pros: • Well-kept gardens • Friendly and professional reception & restaurant staff • Modern electronic safe • Quiet location • Food was good standard and okay price Cons: • I sent the hotel an email 4 days before arrival asking if it was possible to arrange a bouquet of flowers – no response • No in room fridge • Housekeeping never visited the room during our whole stay, late afternoon each day we visited reception to get what we needed • Swimming pool is small and with only 3 sunbeds • Beautiful looking beach, but is not soft but sharp sand which is impossible to walk across in bare feet • They messed up the bill and undercharged us on checkout and contacted us when we were already well away from the hotel, had to settle the balance by private GCash • No TV (I understand before the rebranding to “Henry” there were flat screen TVs). Whilst this didn’t really concern us. I would expect guests with children during the likely long period of rain this time of year would find it an issue • The restaurant ran out of SMB (despite shop over the road selling by the crate) and red wine Considering everything, obviously we would not consider staying at the hotel again, and considering the root causes, we would be unlikely to consider the “Henry” brand for any future needs.

Hot shower bath is enough, beds are tiny enough for a one night solo backpackers

Been there with my family for anniversary outing. The place and rooms was neat and clean. We’re there weekdays so feels like we own the entire resort. The beach and pool are clean. What I don’t like is the deposit which is expensive and the payment for each pet 150.00 Overall the place was good!

Very nice location. Ideal for relaxing.