Puerto Valdes

I booked this hotel based on the 10/10 reviews. People need to pay more attention to the not so great reviews. They are more accurate. I would not stay at this hotel again. Pros: Walking distance to Old San Juan Spacious suite Cons: Surrounded by abondened run down buildings Breakfast was way below par We stayed six nights and only received housekeeping once We felt staff wasn't very welcoming Had possibly the worst room in this hotel - Room #1. Felt like you were in a cave. Only had a small high up window you couldn't see out of unless you stood on the sleeper sofa.

Very nice staff, helpful and accommodating. Room was comfortable and clean. Terrible breakfast set up with not enough food for everyone, but there’s a lovely cafe a short walk away.

We loved our stay, our room , the restaurant and staff. We normally stay in 2 different 5 star hotels in old San Juan but planning this to be our new home base when on island. This is more basic without some of the luxury trapping and without the extra expense.

This is a beautifully renovated, tastefully decorated boutique hotel, with exceptional food in the on-site restaurant. A shuttle was available for guests, although we did not take it, as we enjoy walking. (We also noted a bus stop right down the street.) Rooftop patio had wonderful views and a hot tub, with plenty of seating. TV offered many streaming services, but no local channels. We did experience some issues with lack of water pressure, but that was to be expected based on other reviews. If another room had been available, we would not have switched though, as we totally enjoyed our two balconies. Vinyl flooring was coming up in some areas, creating a trip hazard(but I was aware of this in advance, as I had read other reviews that mentioned it). It was nice to have a free breakfast, but it was just adequate, with attention to detail needed to make this on par with the rest of this wonderful establishment.

Exceptional experience the hospitality was unbelievable. Will stay here every time I come to Puerto Rico. The hotel offers a restaurant that is a hidden gem. A must go property

Great room setups for family stays but obviously amateur run hotel. Our room had floorboards coming up. Free breakfast was not done well at all. No plates left after first hour and not always someone there to help. Area is up and coming but def outside of the main Old San Juan area. Would not stay here again.

We really liked the hotel. The lobby was very nice. The staff during the check-in process was courteous. The room was spatious. Have a mini fridge, microwave and nesspresso machine was a plus. It also hade a stove top which we didn’t use. Kitchenware, glasses, mugs, silverware also available. Breakfast was included which was ok which is the reason I’m not giving 5 stars. The breakfast attendant was not up to the task. Both mornings the attendant had to be reminded to fill out everything that was running out (juice, milk from espresso machine, bacob, etc) if asked for silverware she would just say that there are no clean one instead of going saying that she will find us clean knives. The hotel has transportation (golf cart) to and from the hotel to the old city if you don’t want to walk(walkable distance) or are tired from walking all day. It also has a Stakehouse which unfortunately was booked all weekend and couldn’t try it but a friend told me it’s very good. I would recommend this hotel and would stay again in the future.

Had a uniquely horrible experience at this hotel. Not only was I unable to sleep and surrounded by cheap trappings, but they put a recurring fraudulent charge on my credit card that I'm having to work with my bank to get resolved. To start with, the floors are cheap and coming up, the showers are very hard to get hot water in, and the breakfast is a joke. Cold eggs, limp, palid bacon, and stale bread await you in an un-airconditioned sweatbox that passes as their "breakfast area". Then, there's the surroundings. This place is sketchy, and I didn't feel safe walking around. Worse still, my last night there, a fire alarm was going off at a neighboring building, something that nobody seemed to be in a hurry to rectify. After lying awake for an hour and a half, I requested to be moved - which, to their credit, they obliged. At that point, this was a lukewarm experience, trending towards bad. My experience at the physical hotel was easily the worst hotel experience I had in 2023, but I wasn't furious, just frustrated. However, that changed when I found that they'd set up my one-time payment for my room as a recurring one on my credit card. I'm unsure if this was from malice or incompetence, but fraud is fraud. I called them to ask for a refund, emailed them the requested data, and have yet to receive one a week later. I've paid twice now for a hotel room I hated, and had to spend 40 minutes on the phone with my bank getting the charges disputed. DO NOT STAY HERE

Nice location. Walking distance to Old San Juan. Parking limited but available. Nice and friendly staff with good breakfast. We had a nice apartment with amenities. Jacuzzi with good views on the top. Nice breakfast.