Sababa Resort

The pictures on the website are misleading. This is not a true resort... it's more like a hostel and needs updating everywhere. The saving grace is the breakfast and the nice staff. we shortened our stay.

This hotel is very beautiful. Small, boutique feel with a lovely pool. The staff are super friendly but often made mistakes such as asking me to pay my total room stay again, when I have already paid, and having to argue before they agree they made a mistake. The ground is also very dangerous around reception and the pool, with concrete slabs and nothing inbeteeen the huge gaps meaning it’s impossible to pull a suitcase and your foot often gets stuck and trips. The tiles around the pool are curved and very slippery. The bridges over the pool and to the hammock area is Los a very odd shape and very steep. Not great if you have any walking issues. I would stay again as I am fit and healthy but I don’t think it would suit anyone unfit or with a slightl walking disability.

Absolutely amazing stay . My stay was wonderful the staff was very helpful ! Beautiful views from room.

Really nice place to stay. Staff are very friendly, food is soooo good, the view, the pool everything nice and clean

I mean the property was ok the back was nice for views and photos! Easy access to boat transportation. Wasn’t feeling the breakfast didn’t have any meat none to even purchase and the food was cold. The tub felt like it was gonna cave in and low pressure in the shower.

Place is clean. They have problems with the water. We have to go to the front desk many times because there were no water in the bathroom. Breaksfast selection is very Poor and everyday the hotel offers same food.

Great stay - everything was excellent and was one of the better shared rooms I've ever booked as a avid traveler. Thank you! Great staff, great accommodations, everything was top notch!

Place is beautiful however I had little to no water in the shower and received stained towels. Note to avoid any extra fees pay in Guatemalan currency.

My recent stay at Sababa Resort in Lake Atitlan left much to be desired. While the resort had some potential, a series of issues, particularly in the realm of customer service and lost item handling, have left me with a lasting negative impression. Room Experience: I checked out of my room on September 13th, and the overall quality of my stay was, to put it lightly, average. Two notable drawbacks were the absence of air conditioning and the presence of exceptionally firm mattresses, which made for uncomfortable nights. However, it wasn't these issues that drove me to share this review. Lost Item Incident: Two days after my check-out, on September 15th, I realized I had inadvertently left a pair of clothing in my room. I promptly contacted the resort's front desk via WhatsApp around 12:47 PM, seeking professional assistance in retrieving my lost item. Unfortunately, the response I received was far from the level of service one would expect. Rather than offering assistance or reassurance, I was met with a disclaimer stating that the resort was not responsible for any lost items. This initial response felt accusatory and dismissive, leaving me feeling undervalued as a customer. In my determination to retrieve my lost item, I even offered to cover the shipping costs to the United States if their housekeeping staff found it. However, I received no response until I followed up at 7:12 PM on the same day. This delay in response and lack of empathy when dealing with a straightforward lost and found inquiry is a clear reflection of poor management and customer service. As a guest, I expected a certain level of care and professionalism, especially when addressing common issues like lost items. The resort's dismissive stance on lost and found items and their delayed response left me deeply disappointed and frustrated. Regrettably, my experience at Sababa Resort has been so unsatisfactory that I would not consider returning in the future. While the resort may have potential, it is imperative that management addresses these concerns promptly and improves their customer service and lost item handling procedures to provide a more positive experience for future guests. In summary, my stay at Sababa Resort was marred by poor customer service, a lack of responsiveness, and a dismissive attitude when handling lost items. I hope that this feedback serves as an opportunity for the resort to make necessary improvements and enhance the overall guest experience.