On behalf of my family who stayed in room 324 for 10 nights, we would like to express our sincere appreciation and gratitude to every member of staff at the hotel. The hotel is immaculate, extremely well maintained, set in beautiful grounds, has an amazing set of pools and is of such a high standard that it deserves in our opinion more than a 5 star rating. Every member of staff works so very hard to deliver a first class service. From reception, maintenance, housekeeping, chefs, waiting staff, bar staff, tui reps, entertainment, management. Everyone has delivered quite possibly the best service possible. It truly was a first class.. You really want for nothing as soon as you set foot into the hotel. Tomeo was an amazing restaurant host. His cheerful, professional and personal touch was a joy to receive. What a great host. Carmella was an amazing waitress. She went above and beyond expectations to our family. Italo was such a cheerful and friendly pool bar member. They stood out as such an asset to the hotel. A big thank you to the general manager (I apologize for not catching your name) for being such a happy, friendly and never too busy to speak and mix with guests. Every meal was excellent, every food item was appealing, every drink was great, the room (324) was spotless and had an amazing view. The hotel was absolutely perfect and deserves such recognition for the entire effort of every person who works there. I cannot thank you all enough for your extremely hard and professional work you do. You are in my opinion one of the best hotels in the world. I would happily recommend this hotel to anyone who wants to feel like royalty. You were more than hotel staff for the 10 nights we were there, you were like friends who took great pride in your hosting skills. Not forgetting the huge hard work that the coffee shop staff did everyday. Such great staff. Great hotel. They deserve recognition and huge success for what they do. Thank you so much for the greatest family holiday we've ever had. Perfect and amazing. We will remember you all fondly and with gratitude. Adiós amigos
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