Gość
10 czerwca 2024 r.
We stayed at the TUI Blue Sensatori Biomar the first week of June, and while our experience was largely positive, it felt more like an excellent 4-star hotel rather than a true 5-star experience. There are a few areas where the hotel could improve to fully meet its 5-star rating. Location & Building: The location is superb, with easy to walk to beautiful beaches, local shops, as well as a public bus stop which goes to Palma (£5 each way, you can pay with card). These all added significantly to the enjoyment of our stay. The adults only hotel building is outstanding, the rooms are lovely and very clean and well looked after. Service and Feedback: We encountered a few minor issues during our stay, but the hotel's feedback system via the app was efficient, and we noticed improvements as our holiday progressed. The staff were responsive and committed to addressing our concerns, which was appreciated as it showed they really cared. Spa Experience: The Spa was a bit of a letdown due to its high demand (and I believe a member of staff was off sick). We couldn't book a 30-minute treatment until the fourth day of our holiday, and manicures were only available on our last day. This may also be because the Spa services are also available to guests from other nearby hotels increasing demand. Family Area and Entertainment: The family area was very busy with children, making it lively but sometimes slightly overwhelming. However, the entertainment provided in the family area was far more entertaining which meant we kept spending the evenings in the family area Piano Bar rather than adults only area (we just had to accept there was A LOT of children). The adults only area does have live music from a variety of performers who are very talented musicians however it lacks atmosphere as a place to spend the whole evening. Speciality Dining: Our experience with the speciality dining was mixed, which is a shame as we were drawn to the hotel due to this offering. The Indian restaurant was excellent, offering delicious and authentic dishes with outstanding service. However, the Asian and Grill options didn’t quite meet our expectations. As we booked an ‘adults only’ hotel we were disappointed that after the first speciality experience we questioned whether we wanted to go to the others as whilst the food was great, they were full of children – even though we booked the latest dining time of 8:30pm which was off-putting. Whilst approaches to parenting have nothing to do with the hotel – there was several very loud ipads/phones being played at both of these restaurants during our meals to keep various children quiet listening to Toy Story or Dancing Jellies on the tables around us which was awful. I’m not sure why they can’t use headphones or a reasonable volume but regardless we believe to accommodate for the adults who have booked an ‘adults only’ experience there should either be an adult only evening in these restaurants or a dining time that is adults only. I
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