Santana in Nature Bed & Breakfast

The hot tub and the views were the redeeming features. Can't fault the location. Check in was ok, there was confusion over whether we has paid for breakfast (we had, the pleasant guy that checked us in eventually said it was sorted, the man working in the morning was pretty unwelcoming and clearly hadn't been told). Room 40 has a very smelly bathroom, had to sleep with the windows open to make it close to bearable! I wished we'd saved the £12 )and the hassle) associated as the breakfast was very basic and the restaurant had flies all around the buffet food. Check out was the same guy as breakfast. Glad we only had the one night here.

Stayed here on a whim after deciding not to stay in Funchal again. It was so peaceful and the views were incredible. After all the hiking we’d been doing the hot tub felt so restorative. We’d planned to explore the town but since there was a restaurant we spent the time enjoying the serenity of the views and relaxing.

Great place, rooms eith a sea view, strong wifi, plenty of parking, great location, balconies to see the views, breakfast good, staff friendly - all good!

The location is amazing! Can not be beaten. Unfortunately we seemed to have been given the "last let" room (so stay away from room 40!) which is very small (almost only bed width) in comparison to its neighbouring rooms of the same category. The TV is miniature (24") and hangs high on the wall as there is simply no other space in the room and the "table" struggles to place a laptop on. Location is right by the entrance, so everyone of the other 10 rooms on the corridor must walk past it and the door is paperthin. We asked to be moved, but this was refused (other guests did check in after us)... not what was expected of a Premium Double Room with Seaview. At first the terrace doors didnt lock, but that was fixed. All was very clean! Dinner at the restaurant unfortunately wasnt a winner as the "traditional meat on spit" turned out to be the worst on the entire trip - sent half back. As compensation we were offered a "complimentary shot", however all others received this as part of service and bill... It was nice to have a game of pool billard and darts at night in the hotels play/communal area. Overall... so much potential and one could have done better!

Worst bed and breakfast ever. This place shouldn't be allowed to exist as it is. I went on a 1 week family vacations which included me of course, my wife and my 2 kids which are 4yo and 8 months. Once we arrived to our room the smell of mold was all over the place, also the humidity levels were to high and there was this strange cold feeling although the outside temperatures were between 25-30ºC We decided to stay since we paid the entire reservation up ahead (worst decision ever!) On the upcoming day we went down to take a breakfast and please be aware that you either have to walk outside through some long stairs or you have to drive by car. All because the cafeteria/restaurant is in another building way down the hill. With 2 kids including a baby stroller I wouldn't take the chance of walking those stairs... so, by car it was. The breakfast was not diverse at all, a poor combination of few things like bread and cereal and this is where I got really frustrated: they were serving yesterday's (or more) bread! Honestly it was so rough and dry that I went to talk to one of the staff members... they confirmed that it was not fresh bread. Continuing breakfast nightmare, I asked for an expresso coffee and guess what? It's not included! yes, you have to pay for the expresso separately although you are getting old bread for breakfast! Well, at this point my expectations were already broken and whatever comes after will be just an add-on to the overall nightmare... Well it got even worst: - The bathtub was rusty, yes you are stepping your feet on pure iron rust - The walls were filled with humidity and leaks , which is a major cancer contributor (google it) - You could here the pipes all night long. Yes, every time somebody goes to the toiled you are greeted with a pipe orchestra. - There is no sound proof from the other guest rooms, you ear everything (and yes, everything includes it) - There are areas on the room where the floor is elevated, like it at burst out of his misery Now, you can imagine that this experience with a family of 4 (including a baby) wasn't much fun wasn't it?

We had room #30- We reserved a double bed and got 2 twin beds- extremely uncomfortable. There was a dreadful smell in our room and the floor creaked so badly every time we made a move it disturbed the room below. Parking was tight and you could hear every noise from every room. When you turned on a tap the water system squealed - not just in our room. We used the hot tub once- it was usually occupied. We would stay elsewhere next year.

We spent there 8 wonderful nights together with my girlfriend.It was just amazing.Really friendly staff.Always ready to help us.Really familiar atmosphere.The kitchen is highly recommended!!!The chef has nice taste to cook👍 Celestino is a great host!Always friendly and helpful. The rooms are clean,the view is just amazing in the morning to the ocean.Specially from the hot jackuzzi! We are just really glad for them to make us an unforgettable vacation in Madeira! Thank you

Human communication is 55% nonverbal, 38% vocal, and 7% words only. So words alone cannot do justice to this incredible place, but I will try. Honesty, passion, experience, and hard work from the staff, combined perfectly with the unrivaled natural beauty of Santana to deliver a memorable and soul touching experience at this ideally located and excellently managed B&B / Restaurant. The food, to die for. The service, outstanding. The price... I'd pay tenfold. A must visit gem of Madeira. Thank you for having us.

Amazing view! We stayed 2 nights at the hotel, and it was perfect for us. The parking for Pico Ruivo and the Nevada caldeira Verde is only a short drive away, and when you get back from adventure; a swim in the pool or a soak in the jacuzzi is just the right thing. The panoramic view from our room was the cherry on top!