NewCiti Itaim by Charlie

O check-in é de uma burocracia infernal: já estive umas dez vezes no Trip (desde a época que era afiliado da rede Ramada) e dessa vez foi além: nem quando estive visitando o CIA americano precisei fornecer tantos documentos, tirar tantas fotos minhas e da minha esposa, etc. Mostrei a papelada mas nada serviu para o Porteiro Manuel. O quarto 165 onde fiquei desta e em outras vezes está cada vez mais decadente: a velha conhecida torneira (água quente) da pia pingando, o gancho da toalha de rosto quebrado, a luz da copa piscando, geladeira fraca (derreteu o sorvete que coloquei no congelador), fecho da janela quebrado, toalhas velhas e com aspecto ruim, pintura e piso cheios de riscos/manchas. Péssima experiência: uma pena!

Primeira e provavelmente última vez que hospedarei pela Trip. Zero assistência durante a viagem, instalações não procede de acordo com o anúncio. Me senti roubada, desrespeitada pelo tal hotel que não é hotel, e ainda tento um acordo com a Trip para não procurar juridicamente resolver o blefe da hospedagem. Pior experiência até hoje .Não recomendo nem para meu inimigo. Anúncio como hotel e não era hotel, anúncio de cozinha, mas sem fogão e nem um guardanapo, cafeteira estragada, anuncia que tem estacionamento, mas tem que pagar separado, um blefe atrás do outro...zero assistência da tal Charlie, não possui informações claras, tudo é implícito. Nunca mais ! Um blefe atrás do outro, Caso de polícia !!! Se eu soubesse dessa avaliaçao teria tirado foto do anuncio, e de onde fui parar.

Great area, the apartment is nice. Kitchen is not equipped enough for being an apartment (ex. no microwave).

This has been my home for over 22 years so I seen the changes and where it presently at. Location is excellent, glad to see some of old staff from teenagers to adults like Manuel, missed the old restaurant but super glad the deck is reopen for smokers. If you want to live like a Paulista stay here. Staff is patient for non speaking Portuguese guests such as myself. You get the vibes and feel of Itiam being three easy walkable blocks from the bars restaurants grocery stores etc. My flight got cancelled United Airlines put me up at a 5 star Pullman Hotel- very nice but too corporate and catering to tourist high rollers. It’s all business. If you prefer the tourist route go to Pullman Emiliano etc, it’s simple here at Citi-Flats like how the locals live. Shower pressure strong, refrigerator works, room temp controls good, toilet a little tricky sometimes flush twice. TV normal had to ask Manuel to show me how again. Walls a bit thin hear your neighbors talk or their cellphones ringing- construction repaving the driveway noise but that’s real city life. Cleaning staff always friendly and helpful especially when I get up super late. For 59 USD per night a hard deal price wise to beat. Miss the free breakfast when it was a Ramada but Mr Baker half a block up for eggs and açaí!! For me it’s my home away from home for 22 years.

Good accommodations but poor customer service. There is no one on-site who can make changes to the reservation or answer questions about the reservation. Check in is automated via an app, which can be convenient, until you need to talk to someone. Frustrating.

I highly recommend this place. It is in an excellent location with many restaurants, shops, and supermarkets nearby. The communication was clear and the staff was extremely friendly. The apartment was well equipped, clean, and comfortable.

Only had 2 pillows not enough for 2, as any hotel it should have more pillows available. Didn't have an extra blanket, the kitchen very limited no stove only microwave and a very small bar fridge. AC old, very noisy and the bathroom although clean, due for renovation

I didn't like that they didn't send me the check in instructions like I was expecting. It was complicated for me connecting with my phone when I arrived and check-in instructions weren't there. They promote a swimming pool which is not the case, it's just a small pool. TV wasn't working though I asked for assistance with it.

Excellent option for the price. Location at the heart of the Itaim Bibi, the best place to be in São Paulo. Communication only via WhatsApp is very annoying. No option to speak over the phone with Charlie, who is the property manager. This is the only big negative. Safes at the rooms don't work