Andremaria123
28 czerwca 2021 r.
This accomodation is far from being a 4*! More like a tired 2-3*. The place is managed by an unprofessional grumpy lady (Carla), who will LIE about everything. We've left one day earlier, prefered to loose 118 euro than to continue feeling frustrated in that place! There are proper 4* hotels in Algarve, selling what they offer! We've got fooled by the big surface of gardens (on which the maintence can get very noisy almost daily). They have also started very noisy works on the fountain, which could have been done before the season. You have to pay everything in advance and also they charge 250 euro for deposit. We didnt understand what the deposit was for, there was nothing valuable in the apartment, just cheap furniture, bed sheets with blood marks (we asked to be replaced), very old and dirty orange couches (grey visible shades of too much use and filth). The BBQ had lots of rust so there was of no use. They will also try to charge you 2,5 /day for the security box and some for the beach towel. They dont clean daily, not even taking the garbage! They've told us the breakfast was 'buffet breakfast', but no chance of that. There were no customers so of course no buffet, although was already after 20 th June . There were only one or two couples as guests for the entire stay , and about 3-4 more couples of owners, getting bored around the pool. The first day they've forgot they had customers (something unusual for them ! LOL) and we've found the restaurant closed ( no breakfast). The've lied that the cook was sick and in hospital, but guess what? next day he showed up in perfect condition! They falsely advertise that the pool was heated, in fact was cold (maybe 20-21 celsius, as normally should be at the time of the year, with sun on and off. The heating system wasnt turned on and no warm coming in. The temperature display was working only for the air, and not for the pool! If asked, they will show you a book they keep in the reception, registering the temperature 28 Celsius (LOL), measured with a cheap termometer at the surface of the water in the sun. The place left us with a really bad taste! We've regreted for not booking 1-2 days first... The good thing was leaving the place earlier!
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