Saranac Waterfront Lodge, Trademark Collection by Wyndham

房間隔音效果不好

I was in this hotel two times. Rooms are excellent: clean and comfortable. Staff is very friendly and professional. The pool unfortunately very small and overwhelming, so it is should be cleaned every day to avoid hairs swimming in the water. Rest of facilities are perfect.

It's a very decent lodging and definitely checks a ton of the baseline boxes you may not receive from some of the other area hotels, motels, and bed n breakfasts that might have had a more charming touch. Since we traveled in winter, I imagine the reliable heat here would be superior at other hotels by comparison, though it did take a while for the room to heat up to a comfortable level (enough to question whether we should say something about it, but ultimately thought it was fine). As a couple going to the area again on our Anniversary, we'd probably opt for something with more charm though - or at least a touch of luxury. Great for families, however, since most rooms have a door that will connect them to the next room... There's a pool for the kiddos and a gym for the teens and adults - both of which are well-maintained, even during the busy weekend that we stayed

The property is very nice, the room was really quiet and the view on the lake is worth the extra fee!

Staff was excellent . Special thanks to Christine to get us served when they were so busy with the winter festival. She went above and beyond. Our room was comfortable and we enjoyed the view of the Lake. Breakfast, which was included, was very good.

Place was wonderful. Staff attentive. If I had anything to complain about it would be the awful towels. Invest in some Downey, it will make a world of difference.

Love staying at this hotel. Right on the water, has a pool/hot tub, staff is amazing and love the new Chef Angela. She can cook :)

We booked 3 rooms to celebrate our daughter’s birthday. Drove 6 1/2 hours and was greeted by Julie at the front desk with a friendly smile. Her kindness and hospitality was outstanding! The hotel is clean with all the amenities. Pool was a little cold but hot tub was just right! Hotel is convenient to all sights. Logan at the bar made a great old fashion. Highly recommend!

I take reviews into consideration, whether good or bad then decide for myself. In this case the hotel is clean & fresh, and the lobby is a nice place to sit by the fire, but it leaves a lot to be desired, including a friendly staff & a good night's sleep. The beds are rock hard. We tossed and turned all night. The staff barely acknowledges your presence upon arriving or anytime you enter or leave. Upon check-in I asked about restaurant hrs, etc, and the clerk responded by handing me a sheet of paper. They seem annoyed to show up to work. Our shower door was off kilter & being a 200-lb glass door, I asked if someone could check it to be sure it was safe to use. I said I didn't expect it fixed, but checked to be sure I should use it. We stayed 2 nights, plus the accompanying days and no one came to look. When I asked a second time, the clerk with the man-bun told me to, "Err on the side of caution". What does that mean? Don't shower? Just be careful? I will say, the young girl from housekeeping was a delight and she does a great job. The Boathouse is ok, and the fish and chips was so good the first day, my husband ordered it again the next night, but it was surprisingly different. It wasn't battered, more like panko breading and tasted burnt. Needless to say, we had the most wonderful brunch at Campfire, the restaurant in the Saranac Hotel, where the staff was so friendly, that should we return, we'd be sure to stay there instead of returning to The Waterfront Lodge.