Hotel Jaroal

Restaurant is top! Perfect advice what to eat by friendly waiters. Quality is excellent! Hotel is good but rooms look old but very spacious. Bathroom is big but old. Carpet in the room. Good location... great view... great and spacious balcony

Arrived as a party of four, but two of us were told we could not stay here due to water issues in the rooms and a system crash meant they could not possibly inform us any earlier? They offered to move all of us to Vola, but no refund, despite this alternative showing as only €50 a night. Instead, two of us were moved to their “sister hotel” which was not a beachfront hotel, but in fact, looking at a construction site and busy road. After persistently arguing this the next day we were finally provided a room and they admitted they had overbooked and the lies about water issues were just a ‘new boy misunderstanding things’. The room we were given had no toilet seat and this took a full day to resolve after 3 requests. We also had to get our own bedsheets from the top of the stairs most nights. We asked about a refund for all issues and the offer was €30 which we were unhappy with, but the invisible manager was not willing to budge. We were told to come back on checkout for the increased offer but when the time came, they said no more can be offered, leaving a very nice young girl with no English to tell us this, and that no managers are available. We argued this and finally we had to march downstairs to the bar where we found the English speaking staff member hiding. They increased the offer to €60 and said this reflected the price difference between the hotel we booked and where we stayed. Not wanting to miss our ferry we took this and explained how disappointed we are. Even ignoring this, not worth the money, repetitive breakfast and bad management feeding down to all staff. Managers are hiding and hoping people just forget or leave. All staff (apart from the new girl on reception) are miserable and don’t understand what good customer service is. I recommend you find somewhere else to book as others might appreciate your custom.

Had a lovely family lunch, with excellent service and a stunning view. Toni was a welcoming host, friendly and fun with great wine recommendations. Salads were very tasty and perfect sharers, but the stand out was the mussels, best I’ve ever had!!!