Hilton Garden Inn Scottsdale Old Town

Should have been able to switch rooms after I checked in and left. Came back to a bad odor and the people in the next room over noticed it too and were able to move. Maybe the ice machine drain but it was bad.

The staff was awesome and the room was delightful! Came down from the frigid North to play golf and the weather was awesome. Thanks for that!

Clean room with pool view, friendly staff, close to shopping and restaurants. Our only complaint was the $25 per day parking fee.

I stayed at Hilton Garden Inn Scottsdale Old Town on January 1, 2026, after fleeing an unsafe situation with my 10-year-old son. We did stay the night on a separate booking, and the hotel itself was clean and physically safe. What was unacceptable was the complete lack of compassion, judgment, or accountability from management and corporate. Under emergency stress, I accidentally booked a reservation for the wrong date through **********. I discovered the mistake immediately upon arrival, cancelled it right away, and contacted ********** from the hotel that same night. Because we could not safely leave, I paid again for the correct night and stayed. The original reservation was never used. Despite cancelling immediately, paying twice for the same night, and clearly explaining the emergency, the General Manager refused to authorize a refund. Hilton corporate also refused to intervene, stating policy could not be overridden. Policies exist, but so does discretion. In this case, both hotel management and corporate chose rigid policy over basic humanity toward a woman and child seeking safety. That decision matters. If you are traveling under normal circumstances, this hotel may meet your needs. If you value flexibility, empathy, and humane decision-making during emergencies, this is not a property I would recommend.

Staff was pleasant and helpful. Carpet in room was stained. Bedskirt was stained. Pool needed skimmed.

The front desk staff was great and I enjoyed the continental breakfast. A very reasonably priced hotel in a good location.

The room was outdated, but clean. Noises were bothering at night time. Distance to the mall was very convenient. Staff at front desk was friendly. I would stay at this hotel again only because it’s location.

There was no pool. $25 a day for parking. What a rip-off. $25 for breakfast. Again, rip-off. The Hilton Garden Inn in Scottsdale is overrated. I've stayed at far cheaper hotels with more amenities. The rooms are clean and servicable. The pillows suck. The TV ******. No ability to sign into Amazon Prime. I won't stay at this hotel in the future.

We really enjoyed our stay! The pool was great, room was clean and spacious but mostly we loved the Christmas decorations all over the lounge and lights, couches and fireplaces in the outdoor area. It was an easy walk to places to eat and there were also a few people driving golf cart shuttles around town for a small fee. We took the recommendation from the front desk to eat at a nearby sports bar to watch a football game during dinner and had a great time. Everyone we encountered working there was kind and helpful. We definitely will be back.