Verified traveler
17 sierpnia 2023 r.
This is an older facility, in need of renovations, but also in need of a deep cleaning. The carpets are soiled and the walls sticky. Our toilet wouldn't flush and when i lifted the tank lid to try to repair, I saw that the inside of the tank was slimy with black mold. When I turned on the shower, the first blast of water was literally black. I have never seen anything like that. The breakfast was largely inedible. But here's the worst:
We booked a two-night stay, and when we checked in, we paid $400. We left after one night due to a family emergency, and asked for a refund for the second night, which they refused. Fair enough, we weren't upset by that. However, the following day they charged me another $200. When I phoned, the man said they had decided to refund us one night; I told him he had actually charged me and not refunded me. He said he would reverse the charge and credit me, but then charged me ANOTHER $200! The manager was very rude when I called again, telling me I didn't understand. She emailed me the bill, which clearly showed I was correct, and she was not. I finally got credited for the extra charges, but not credited for the night we didn't use even though they told us after the fact that they planned to offer us that credit.
Stay Away from the Truman Inn.
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