Shirleylmz
5 grudnia 2022 r.
Firstly, the first day of my trip, I was given a very smelly room when I checked in. I have booked a designer suit room at level 20 for 11 nights and a smelly room was assigned to me. The room is very pretty but the moment I went into the room, a very strong **** and rusty smell is there to welcome me. I immediately requested for a change of room and have a little argument about it with the staff. Afterward I was given a temporary room at level 18 for a night until the next designer room is available for me to check in the next day. The temporary room looks ok but the bedsheet and pillow case is obviously didn’t wash as stains are everywhere. I just make do with it as I’m very tired to change or argue any further with the staff. I only managed to change my final room after 5pm the next day which the normal check in time is 3pm. I have changed 3 rooms within 24hrs!!
Secondly, the staffs there do not understand English and they have serious attitude problem. Eg: I called them to ask for tissue and toilet paper because the house keeper did not leave any in the room. When I repeated to them numerous times due to the language barrier, they finally understand! However, they ask me to go down to the reception to collect from them instead of them sending the items that I wanted to my room. I was confused initially that isn’t this is one of the service from the hotel, so why do I have to call and go down collect myself? And when I did went down, they ask me again what do I want and why do I need both, why can’t I just use one will do?
Thirdly, their house cleaner is a theft. I left my pandora earring on the dressing table as the weather is too cold and I was only out for dinner only. I asked for house cleaning after I went out. But when I was back, I realize my earring was missing. I search the whole place and couldn’t find it at all. When I informed the reception during my checkout, they say it was impossible and must be I lost it and accused them for it, the staff even asked me so what do I want. Such irresponsible acts and no integrity, I will suggest travelers to find other hotels then this one.
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