Hotel Club Uappala Sestriere

Came with school. Hotel overall was a mostly fine - looked nice from the outside but the lifts didn't work and the staircase was very unclean - but the buffet has given me pinworms. I now have worms because of this hotel. Everything else was mostly just quite average/below average.

The food was absolutely amazing. Rooms were awful, so small, hair everywhere. If you had a 4 person room,with two doubles, you wouldn't even be able to open the balcony door, without completely folding up the beds. WiFi is quite slow, but is expected in such a big hotel. The lifts were so slow. If you accidentally left your room without the key, you would have to go down to reception to get a spare key, which they weren't happy at all about. The staff were kind and spoke good English. Stairways absolutely stinking, Cleaners smoked constantly. Cigarette butts everywhere, some sort of brown liquid mixed with cigarettes, that from previous reviews has been there for quite some time. Short walk from the slopes, but had to go up and down some awful stairs. Went with my school so don't really know if this applies to everybody, No lockers, so had to keep poles, hats and boots upstairs in our rooms which wasn't very easy, when the lifts were so slow. There were 7 floors in each tower and 9 rooms in each but only 2 lifts. when you are all coming back from, dinner, skiing, entertainment so not very ideal. Don't think this should be a 3 star hotel

Good location for starting your winter sports. Calm and quiet at nights. Good choice in breakfast. The ski/board storage is without heating and without boot dryers. Which is very very annoying. They tell you to take your boots up to the room. Where they don't dry either. They charge extra for ski/boot storage The beds are old and you tend to sink in. Pillows are good though. The cleanliness can be better as well. For instance, there is fungus in the shower and in the bathroom ventilation.

Negative - Ugly hotel, full of school parties, with a cheap all inclusive feel, charge you to store skis if you didn't rent them there. Positive - Good value, rooms not bad, decent coffee, free parking and very good location.

Hotel is set up well for school groups, however it is desperately in need of a revamp and some new staff. Buffet food was good enough with plenty of choice, although the same most days. Beds were ok, although several bunks missing struts and a fair amount of broken plugs and damage in rooms. Walls very thin and could hear everything through them. Some spooky parts to the hotel like the “disco room” which looks totally abandoned and not used as a junk store- probs should lock some areas no used! Cleaners propped doors open with towels and then left them open when they left. Our group had €20 taken from a room and balcony door left wide open having smoked 2x cigarettes on it. Hotel denied this was the cleaners despite us seeing them smoking elsewhere in hotel. Key bowl system for school groups on reception is not secure or safe- reception staff don’t know who’s from what school, so you could help yourself to whoever’s keys you wanted! Our school was sharing with another- utterly ridiculous! Ski fit could do with replacing the awful woman down there. She was rude, arrogant and seemed to take pleasure in upsetting children and other hotel guests. Skis were old, battered, blunt and broken. Poles and bindings were also needing replacing. Ski store rooms were not secure and too easy for other groups to help themselves to our kit. Location to slopes was fine and could be a great hotel with some money thrown at it and some new staff.

Breakfast undercooked, ended up eating elsewhere. Mould in room 154 and as someone else said very noisy with deliveries and bins. Found an empty packet of cigarettes under bed which also had not been cleaned, very dusty. We speak Italian and overheard the hotel saying some children at the hotel were rude and disgusting. Not very professional, luckily not ours.. so very tired. Needs a lot of money spending on it and soke staff retraining.

This is an ok hotel. It does all that is needed but it is very very tired. Everything feels worn out. Only two lifts for each tower is silly and time consuming. The rooms, again are ok but one pillow per bed is daft. We had to ask for extras. Breakfast is adequate but both the fried and boiled eggs were uncooked. Parking is good as they have a massive car park right next door. Location wise it is a long way from the lifts. It's also a steep walk into town. There is no changing room if you want to ski on your last day after checkout.

Overall a terrible hotel experience. The hotel staff are rude and miserable. They make it seem like every request is a big effort for them to do. They also smoke in the stairwells and nearby, so lots of the hotel smelt of smoke. The hotel itself is very dated, the rooms need a refurb, the lifts are ancient, and the Wi-Fi is non-existent. I thought I got ill from over skiing but seeing other reviews I see other people got ill from the hotel food. The breakfast was disappointing, mostly cold, even when fresh into the dining room. A few positives; the dinner was generally nice, the location to the slopes is great, shower pressure and temperature was nice after a day skiing. I would avoid coming back though. Even if this was a 7 star hotel in Paradise the staff will make sure your stay is awful.

Excellent hotel, but staff at desk are totally rude, and need to go on a course of how to be helpful and friendly. They let the whole hotel down.