The hotel itself (physically) is probably one of the best package holiday ski hotels - nice quiet location (BUT shuttle bus to town centre stops at 7pm, so a 10-15 min walk), ski in/out (if there's enough snow), the rooms are clean, and if you stay in a superior room you have a large walk in wardrobe, (but the standard rooms are short of storage, but no different to any other ski hotel we've stayed in), the bar area is good but the ski locker room is very cramped with an awful lot of lockers not locking/ no keys available or with the boot/ glove holders broken, so soggy boots & gloves in the morning. The biggest issue with this hotel is the restaurant - the FOOD IS TEPID, and SOMETIMES STILL FORZEN/ NOT PROPERLY COOKED. The buffet selection is huge, but even the dishes served by the chef from the hatch are tepid and doesn't even warm the plate it's handed to you on. We tried going to the restaurant as soon as it opened in the hope of getting a warm meal, but no. If you have any FOOD ALLERGY (my daughter has a severe nut allergy) then you are very restricted as there is NO LABELLING of any worth, but one of the chefs did try to advise but would still run over to say something was not suitable despite saying it was ok the night before! The buffet labels do not correspond to what is offered and the list of allergens is separate to the food labels, so no way of knowing what it refers to. You have no option but to pay for water for the table, the staff don't often bother clearing any plates and you're not allowed to use the tea/coffee machines at dinner and they're often not working properly at breakfast as only one member of staff bothered to refill the milk container. We complained to the Crystal rep (on the one occasion we did actually see her there) and she was quite dismissive of my comments and seemed surprised to hear that friends staying in one of the other Crystal hotels ( of the same hotel group) reported food poisoning/ bug sweeping their hotel. There is obviously no communication between the hotel management and Crystal. In resort Crystal themselves were appalling , but that's a whole other story!
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