TH Sestriere - Villaggio Olimpico

This was my first skiing experience. The location was great, and the housekeepers were great and helpful. I found the rest of the hotel staff very unhelpful and not very friendly. In a hotel, you'd expect a kettle and cups. They wanted €40 for that privilege because we were half board!! The beds weren't very comfortable either. The noise in the corridors was ridiculous, maybe some signs to remind people to be a bit quieter, and consider people sleeping. There were lots of school trips going on. I knew this was going to be a busy and tiring trip, not to say it wasn't fun, but having the basics and a nice place to relax is key after a busy day. I wasn't impressed by this hotel at all. Definitely needs a revamp as well.

The only good thing about the hotel is the location. It's really very convenient, right next to the track. Especially when staying with children. Everything else is very disappointing. I have never stayed in a hotel (which they say is 4 star) where there is simply no shower curtain or glass wall and everything just runs into the room. And the bathroom door is built right into the shower. Some petrol station bathrooms look better. The exterior doors, the corridors just don't look like a hotel. The common areas look good. And the staff are friendly and helpful as far as they can go in this kind of situation.

The only good thing about the hotel is the size of the room and the staff. We stayed at the end of the hotel, which means that it seems like we have to walk 500 meters in icy corridors that meant wearing a snow coat to get to the reception or restaurant. The ski racks are right under the room but you have to walk the same distance along the street, very very complicated. Regarding the food, it is also very poor and with little choice. At breakfast, although it lasts until 9.30, before 8.30 there are already things missing that are not replaced. It will not be a hotel to repeat.

On Google they might give 4 stars, while we wouldnt even give 1 star. The rooms are terrible ++ not clean, more detailed description: - They only changed the bed linen when we moved in our room while they did not clean the floor, the bathroom and the fridge: we literally entered a dirty room/apar**ent (e.g. there was still trash on the floor from the people before us 🥺 ++ there was dirt/sand in the bathroom/sink) - The shower is so small, you cant even turn around in the shower - You can't sit on the toilet because the space between the shower and the toilet is so narrow - The room smelled so bad and unclean when we entered that we had to open a window for several hours - The rooms are so old that the wall paint/ cover is coming off - The curtains dont protect you from the light outside: perpetual daytime during the night - Central heating cant be turned off meaning that you are sleeping inside a sauna Overall, I would never ever recommend anyone to book a room in this hotel for any price ever! Especially the fact that the rooms are just not clean is too much.

Hotel staff are terrible. Apar**ents are horrible. Mattresses are very poor. You will get back pain for sure. And this place us by no means a 4*. Stay away if you can. Nowhere in the listing says you have to pay so much for the swimming pool. They charge you for everything.

Completely happy with our stay and we couldn’t have been luckier with the location for our family’s first ski trip with young children. For the price paid, very satisfied with what the hotel and room had to offer. Self catering was minimal but absolutely fine. Grocery order was perfect for last minute cooking. Fun kids entertainment in the evening. For the price, couldn’t have asked for more. Lovely staff.

Great location right at the ski lifts. We stayed here to ski La Via Lattea and was perfect for this. If you are looking for somewhere to eat and sleep so you can maximise the skiing, this is perfect. It's not luxury but very functional for a ski holiday. Warm rooms with hot water and car parking nearby. We booked half board so had breakfast and dinner included in the self service, all you can eat restaurant. Great variety of salads, pizza, pasta, soup, meat and desserts. You will not go hungry! It's not fine dining but perfect to stock up after a long day on the slopes. The swimming pool was nice and warm and we had to book in advance on the app so it was never too crowded. The price of the pool and gym was included in our package. The bar is good with lots of variety of drinks, sweets and ice-creams for the kids. Big screen for watching sport. Downstairs there is a table football table which was good fun. Staff were attentive and friendly. 5 minute walk to centre of Sestriere.

We are staying in Block A, Level 4. *Beds are terrible -cheap mattresses. Feel the wire in your back. The kids refused to sleep on the pull put bed in the living room after the 1st night. Luckily I brought a blowup bed with us. Still not good enough. *No WiFI in the rooms. Be careful. Couldn't let the kids have their chill time with their Ipads. Has to go to the main reception area to sit down. *It's like sleeping in the hallway. You can hear footsteps, people talking walking past from the bedroom, you can nearly hear somebody breathing as their walking past your bedroom. This is NOT a 4 star. Because of the bad mattress and no WiFi I give this a 1 star.

As we arrived to the hotel we proceeded to search for 15 minutes for the underground car park as directions were unclear. When we arrived at the car park we struggled another 20 minutes looking for the elevator. When we went to ask reception they begrudingly sent an employee to escort us to it. Turns out it was behind a broken door propped up by a chair in a dark room. In fact the lift panel on the wall was disconnected exposing wires. Obviously agitated from the whole experience we queried the lack of signs to which the employee didn't have an answer and just chuckled instead. Then, when we told her our room number we ran about the hotel another 20 minutes as she was unable to tell us what floor it was on. When we finally got into our room we where greeted by lights with mismatched bulbs and a bathroom with a hole in the door. Other than that the room was actually rather nice with heated floors, comfortable beds and a spectacular view from the balcony. For compensation for everything we had to go through to get to our room. the hotel gave us a complimentary free dinner, and honestly there is absolutely nothing I enjoyed about it. All the food was either bland or overcooked. Overall I wouldn't recommend this hotel as there are plenty of better options in the surrounding area.