Hotel Boutique Elvira Plaza

Me and my partner discovered 30+ bugs in the room on the first night and immediately went to the front desk to ask for another room/refund. We were told they were sold out for the night and to come back in the morning. Since it was 1 AM, we had no choice but to stay in the room. The next morning we were told there were still no rooms. We had asked the receptionist to tell the manager to contact us and she had told us we would receive a call. We did not receive any calls and had to actually follow up each day of our stay. It was very inconvenient and communication was lacking. Finally, the manager reached out and gave us the bad excuse that they would not be able to provide any sort of solution/compensation because they had apparently come to the room to check out the bug situation during the day but the do not disturb sign was on. They did not even try contacting us when they so called had come to the room. Additionally, the manger said that the "biodiversity of the environment" can cause bugs in the room. The bugs decreased in amount through the stay but the lack of communication and lack of solution from management is unacceptable. I would not recommend this property.

The best thing about the Elvira Plaza is its location, tucked away in a peaceful square in the heart of old Seville. Our first-floor bedroom (104) looked out over orange trees and cobbled streets. It was lovely to wake to the sound of church bells in the morning, or take an afternoon siesta with the soothing mix of bird song and happy conversations from tourists strolling through the square. The shutters were suitably sound proofed and dark when a deeper sleep was required! Our room was small and simply decorated. The bathroom was almost as big and one wonders if the space might be better remodelled to provide more room in the bedroom. The bed itself was king-sized and comfortable, which aided a good quality sleep after a long day exploring the incredible sights and amazing tapas bars of Seville. The reason for 4 stars, not 5, is due to a sense that the Elvira Plaza is an annex to its larger neighbour, the Halo, and not a self-contained boutique hotel in itself. There is a shared concierge between the two sites; check-in and check-out takes place at the Halo Reception, which was a bit disorientating when we first arrived. Breakfast is also served daily in the Halo, but we were given no information about, or access to, its other facilities, such as the rooftop bar, Balinese massage or Arab baths (as advertised on both websites). Nor did we receive the complimentary glasses of Cava on arrival, though the glasses were ready on the counter. I think creating a more bespoke customer service for Elvira residents would be helpful. Apart from that, we had a thoroughly enjoyable three night stay and loved being right in the heart of Seville’s ancient centre.

Good location, and friendly staff. You have to check in at a nearby sister hotel which is a bit confusing but not the end of the world. The room itself was disappointing. The bed felt like it was about to break, wobbly legs which squeaked and wobbled every time we moved overnight. The patio door wasn’t lockable so we didn’t feel very safe. Also there wasn’t a soap dish so the cleaning staff obviously felt compelled to change the bar of soap daily- which seemed like a bit of a waste.

Amazing service and great location! Look no further if going to Seville!

Good location for historic sites. Room was small but clean. Street noise and street cart noise . No air conditioning.

The postion on Plaza Dona Elvira in the Santa Cruz area is wonderful. We had a room with a balcony with the view across to the cathedral, amazing. The room wasn't what we were expecting, we had seen photos with a large balcony with a shade canopy. The room we got however was next door to this with a small balcony with an umbrella. This however didn't actually create any shade so we couldn't actually sit outside which was a bit of a shame. The room was minimilist but comfortable. The shower is in the bath which could be difficult for older people. The breakfast was round the corner in the sister hotel. First morning was a faff, having to ask for black teabags-none out, asking for milk for the cereal & being directed to hot milk in the coffee machine - you need to ask the server to bring some cold milk we found out the next day. The scrambled egg was not good, left on the hot plate for ages . Other than that though all was good, there was plenty of fresh pastries, bread, cheese, meats, fruit & yogurt. The staff were all very friendly & helpful & we would 100% recommend this hotel.

I stayed during the Semana Santa and found this a good choice. Great location to see prosessions nearby, but quiet hotel on the beautiful, peaceful Doña Elvira Sq. Clean and spacious, my room had a door opening on small internal balcony - for fresh air and birdsong!

The location of this hotel cannot be faulted, right in the centre but tucked away enough to feel secluded. I think the payment and check in process could be improved. 2 emails, 1 telephone call and WhatsApp messages within 24 hours about payment, I was thinking it was a scam. After hours check in (and breakfast) is at a neighbouring hotel, which is fine but unexpected and you have to arrive on foot as the area is pedestrianised. Rooms have all you need, worth having a view/balcony.

This was the worst hotel I had ever stayed. It smelled moldy and disgusting. Extremely small and the staff so loud at night.