Mango House, Seychelles, Lxr Hotels and Resorts

Amazing stay Professional staff Big big positive vibes High recommendation

Lived from 04/24/2024 to 05/04/2024 in room number 9 Minuses: No beach Deposit for 10 days 20,000 rupees. I gave it in cash. There are no gifts for my birthday or honeymoon, I didn’t even get congratulations. We were placed in a room with two separate beds, we immediately asked as soon as the room became available to be moved. A receptionist from Egypt of full build showed the screen and said that he could move us on 05/29/2024. The time has come and we are approaching 05/29/2024, the same employee already denies that he promised us something and said something. Very very very long service in the restaurant. If you have half board, breakfast and dinner. You can order everything a la carte in all restaurants. Breakfast - any drinks from the menu (can be ordered several times), any items from the menu (can be ordered several times). Dinner - all drinks are paid. Any dishes from the menu in one of the categories, except for the Motya restaurant where it is for 2-4 persons, you will need to pay extra. And now the most important thing - the waiting time for breakfast/dinner is at least an hour and a half. At breakfast you can stand in line to sit down if you come during rush hour 10:00-11:00. Eviction. Arrived for eviction at 09:20 Who checked us in did not enter into the database and took a deposit of 20,000 rupees from us The transfer organized by the tour operator arrived at 09:50 and stood waiting for us until 10:2 minutes. This is the first hotel where the checkout lasted one hour! We asked the hotel manager to come to us, but no one came to us.

Firstly, let me emphasize that this is not a bad property. However, in my opinion, a property should live up to the standards implied by its rating and price tag. As a lifetime Diamond Member, I expected more from this LXR - a brand I consider to be the crème de la crème of Hilton. Indeed, the property is well-kept and certainly gives the impression of being a good or even great property. However, I could not categorize it as a luxury property by any standard. The staff, while competent, do not extend the personalized service one would anticipate from a so-called luxury property - one which purports to provide an exclusive experience to a limited number of guests. They are liable to forget your name and repeatedly ask the same questions throughout your stay, such as whether it's your first day at the property, even after you've been there for a week. Unfortunately, the level of service and the overall vibe of the place do not reflect the luxury standards one might expect. What I primarily assess in a property is its hard product, mostly the rooms. Here, I found the rooms far from offering an exclusive experience. They are comparatively tight in size and almost all the units share a common area facing the beach with three other units, which makes for unusual arrangements. Although the property is well-maintained, it can get quite crowded, making it difficult to find seating at times. In the event you venture out later in the day, finding a spot on their modest beach or at any of the pools might prove challenging if the property is near full capacity. Overall, considering the price tag attached, I must say better experiences can be found elsewhere; not just in Seychelles, which leans towards the pricier side, but also at most beachfront resorts. In conclusion, if you are in search of an ultimate luxury experience with high standards of service, I regret to inform you that this property might not live up to your expectations. The standards of service are not up to par and the property itself does not reach the level warranted of a true luxury establishment.

Best experienced ever. Impeccable Cleanliness, Rooms were spotless, and their facilities were well-mantained. Beds were exceptionally comfortable. And rooms perfect size. Will definitely recommend and oh don't forget friendly staff everywhere we go, just amazing. Thank you Mango House

Great experience, time exceptionally well spent, Small cute beach ,good team with great spirits of motivation, Amazing culinary skills crafted by chefs Utilizing the local produce in almost dishes ,next elevated sustainable development Bravo team 👏👏👏

We loved our whole stay at Mango,starting from the warm welcome by the security, to the reception, the cold towels,food at the restaurant, Azido,Muse was awesome. The staffs were super friendly and helpful. The place is just beautiful and the views breath taking.. Will definitely come back🤩

“I had a fantastic experience at Mango House Seychelles! The service was impeccable, the staff were friendly, and the food at Muse, and the Japanese Azido was simply amazing. Each restaurant offered a unique culinary journey, with dishes that tantalized the taste buds and left me craving more. From fresh seafood to flavorful sushi rolls, every meal was a delightful exploration of flavors and textures. Can’t wait to return to this paradise!”

Just to be clear, our stay at Mango House was not bad, except for one thing which ruined our whole experience. I went to Mango House with my wife for a honeymoon this February. We chose this place after a long online search. When we booked the place we had an email communication from someone called Mr A. introduced himself as Cluster Reservations Agent to explain to us the options of how to make the payment including an international bank transfer which we did 2 weeks prior to the arrival and we emailed him to let him know and he acknowledged receiving our email. On the day we checked out, we were informed by the receptionist that the money wasn't received and we had to pay. Despite our explanation that money was already paid and we should them evidence of bank transfer, the receptionist couldn't help us because Mr A. insisted that no money was received from us. So we paid twice. Upon our return home, we contacted Mr A. and the management team but they just didn't respond. So we had to make an official complaint to the Hilton management and we informed our bank which contacted the bank of Mango House. Finally when Mr A. replied to our email, he said money wasn't received at the time of our stay which is evidently a lie as confirmed by the bank transfer. And secondly he kept the money at their bank for a further period of 4 weeks (10 weeks in total) to return to our bank. There is no doubt in my mind, that this was a deliberate fraud intended at making us either lose hope of getting our money back or at least keep the money as long as possible in their bank to get interest on it. Having read a similar review from last year, this seems to be a practice in Mango House rather than a one off incident. There is a response from management to last year review in which they said they will make sure this will never happen again, yet it only got worse. This one issue has entirely ruined our experience. It deprived us from our money for long time, it caused me to lose many hours visiting my bank and ringing different institutions. My advice is don't go to this dodgy place, go somewhere decent where they don't employ fraudsters like Mr A. As for us, this doesn't end here. I will do everything in my hand to make sure the Hilton management knows about the practice at this place which is affiliated with them.