The Eton Hotel Shanghai

The hotel is clean. The breakfast is good. The only problem is the rooms don't have cup for tea or coffee. However the rooms have electric kettle but there isn't any suitable cups for drinking hot tea or hot coffee.

Excellent hotel with river view and very quiet. Located next to the metro and near the tunnel so both taxi and metro are convenient. Breakfast is good with both Western and Chinese options but sadly no cheese. The staff is helpful and the lady at the reception can speak in English for a smooth check in/out and for some info. Recommended.

Building is quite old, carpets in the rooms have not been changed nor washed in years. First room given has a cigarette smell even though it was a non-smoking room. Managed to change to another room which was much better in terms of the smell. Toilet is clean and bed linens were clean. Bathtub is old. Had dirt stains on it hence didn’t manage to use it even when we desperately wanted to. The train station (pudong avenue) exit 7B, is just beside the hotel which is soo convenient. Will stay here again.

Generally ok, the service was good and the view was nice from the room. Room was a tad bit small (struggled to open one large size luggage) but I think it’s more due to room design than anything else. The gym was good as well tho it’d have been better with a smith / rack & pull up bar? As compared to other 5* hotels

Best location and very worth the stay , very convenient and the room is just perfect , definitely will stay again on my next trip to Shanghai

I am still staying in this hotel right now with my family 5 rooms for a total of 7 nights. The price and the location are ok, but the service and the room conditions are so bad. The airconditioner in our room was not working properly. They sent somebody from housekeeping to check, and she told us initially that that is really how it is and just open the window. We insisted they check and the technician determined that it wasnt blowing properly. They asked me to wait while they sorted it out. We were waiting until night time and they only told us we need to change rooms and sent the key when we asked again. They didn’t send anyone to help us with our luggage. And the housekeeping manager even ******************* ask us 5 minutes later why we were still in the room. I told her, i dont know, maybe because we have kids and staying for another 5 nights so we still have so many things we need to pack and move. She came back another 5 mins later to complain to hurry up because they still need to get the room ready for another guest. ???? So they were willing to give the room with a malfunctioning airconditioner to another guest. . Oh, The concierge at night is also **********. We arrived hungry and tired from a very long flight. My mother asked for recommendations on nearby eateries and he answered so rudely: “how am i supposed to know what you want to eat. Go find on the internet”. Why does this guy even have the job? Did anybody tell him what a concierge’s job is? The room facilities are very old. Carpets dusty and torn. Pillows flat I could have overlooked about the room condition if the service was friendly. Train your staff!!!!

Had a lovely stay. My room was clean and had a beautiful view: The hotel staff were friendly and efficient. I enjoyed the breakfast buffet. Can’t wait to return again.

The room is clean and spacious, and we have a stellar view of the city from our room. Bed is comfortable, a big desk, and a tub that also has a nice view. It is very near the metro station. We will definitely consider booking here when we visit Shanghai again in the future.

This is a fabulous hotel. My room was spectacular on every level starting with it being located on the 28th floor. Wonderful view over the area of Poudong. Bathtub and separate shower room. Comfy slippers and dressing gown. Huge and comfortable bed and wide screen tv to spend jetlagged hours gawking at. Fridge to keep your drinks and food cold. Room service. Booked my taxi to my ongoing location for me. Well, it's a 5 star hotel so there's nothing to complain about. Hope to visit it again.