Atour X Hotel, Shanghai International Tourism Resort Safari Park

I should open this review by acknowledging that I was a business traveller staying at a tourist holiday hotel, but regardless, what I experienced was not good and should not be ignored. The hotel location is quite remote, but it was near a company I was visiting, so I decided to try it since it has reviews classifying it as Amazing, which I now find unbelievable. I did not arrive at the hotel until nearly midnight, but immediately noticed the outside of the hotel was strewn with rubbish in front of the entrance doors - Not a good first sign. The lobby was large, bare and lacking in any a**osphere, although the staff at the front desk were efficient and polite. I had been upgraded to a suite, which I guess was because I had requested they ensure the advertised non-smoking room had not actually been used for smokers, as happens very often in China. The suite decor was bland and again lacking in any a**osphere, but due to my late arrival, I decided that it did not matter, as all I needed was a bed for the night. The room was old, worn, with an outdated black bathroom suite, which may have been fashionable at some point, but not any more! When I woke the next morning and opened the room curtains, the outside view was not good, in fact it was horrible (see the attached pictures) - The hotel looks to be in the middle of an industrial zone and I just had a view of the rubbish area! I went to breakfast, that was advertised as including 'American' buffet options - If American meant croissant and coffee, the have succeded, as this was the only non-Chinese food option I could find. The breakfast room was chaos, with no member of staff on duty to manage the guests, so it was more like a fighting war zone. There were not enough tables or chairs, and the food options quickly ran out, and due to the other disorganisation, I could not wait to leave. When I did leave the breakfast room, I noticed there was a staff meeting being held outside - Who does this kind of meeting during breaksfast when the staff were needed?? At checkout, as I waited in the lobby for my taxi to collect me, my leaving experience will be remembered by a male staff member shouting at the reception team - I very nearly got up and went and spoke to the man shouting, as this was totally inappropriate, especially in front of guests. His behaviour was disgusting and should not be accepted. I would never stay at this hotel again, and the owners should urgently and seriously make changes to improve!

The hotel is about 30 mins to Disney and factory outlet by taxi . Within walking distance there are a few good restaurants like Hong Kong cafe and Japanese restaurant serve nice food.

Great service, shuttle to Disney but far away from DT Shanghai

nice hotel

Very welcoming

很棒的一次入住，房間乾淨整潔，房間每個細節都經過精心設計，為小朋友提供很好的一個活動空間，玩具也非常乾淨，應該都有經過清洗消毒過的。最後感謝芬達小妹妹熱情周到，幫忙處理好所有事。非常感動🥰強熱推薦，親子出遊必備👍

前台蘑古力的服務很好，小弟弟挺熱情，晚上還有夜宵吃，房間打掃的也很乾凈，住了三天 ，我們衣服亂丟阿姨還幫忙疊起來了很貼心，真的超級贊，班車接送去迪士尼和動物園也很方便，還有送機服務，司機小帥哥不知道名字叫啥開的也很穩當，整體感覺非常好👍

去迪士尼樂園，第一天住的玩具總動員2000一晚上，體驗感沒有亞朵好，亞朵的免費早餐也很棒，野生動物園接送，迪士尼接送。前台芬達很熱情，當天晚上麻煩了她很多次，怪不好意思的～謝謝芬達，下次去，還住你們家！亞朵親子房照片刪掉了，附幾張樂園和玩總照片吧！親子房感覺比玩總的好，有積木桌椅、⛺️，期待亞朵別漲價，想着過幾天還去～

設施：酒店是新裝修的，衞浴設施都很新且乾淨整潔，配備了一次性馬桶套 and 一次性浴缸袋（超級讚的是還有消毒酒精棉，真的很有心了） 服務：前台靈雯 and 木木兩位的服務超級用心❤️，細緻入微的服務和平易近人的態度讓人感受到非常温馨 衞生：非常整潔乾淨 迪士尼/野生動物園/海昌海洋公園班車接送服務: 班車接送真的很方便我們來玩的遊客哈哈哈哈