Hilton Garden Inn Shangri-La

Clean and comfortable. Reception friendly and helpful. Highly recommended. Good breakfast choices

Good service staff, forgot the ticket and kept it for me, and the room is clean, worth the price, can walk to the bus station about 800 meters.

Very well located in between the main spots of the city. The room is not very big, but it's clean and comfy. The staff is very professional, always pompt to solve any problems, even in the night: their attitude is a great value for the hotel. The breakfast is good and with enough variety, and the restaurant offers as well a good deal for dinner.

The staffs at counter desk were courteous, polite and well mannered and willing to go the extra mile to help by changing the room for me. Even the hotel cleaners were very courteous and well mannered which i appreciated them very much. This hotel has welcome self service drinks. I arrived too early for checkin and they accept my baggage and placed them behind their counter and gave me a reference tag for my baggage for security reason by so by matching the tag which i feel confident placing my baggage with the hotel.

Good service even they can’t understand English but try to help

We had a really good experience during our checkin at the hotel. The manager, Vivian went to our bedroom to make sure we are comfortable. When we mentioned the weather was too dry, she got her staff to bring a humidifier for our room. The humidifier help us a lot. Our room had a beautiful mountain view. The next day, Vivian even gave us a late checkout for our hi speed train back to Kunming was at 4:15 pm. The best part was after touring Pudacuo National Park, we came back to the hotel at 2:30 pm and needed lunch for we were hungry before we catch the train back. The hotel restaurant chef has gone for his break. Vivian went to the extend of calling the chef back to cook for us. We had a good meal before we went to the train station. Her service was really incredible. Kudos to Vivian for making our stay in Shangri La so comfortable and meaningful! I would highly recommend staying at Hilton Garden Inn hotel in Shangri La.